The Bad Service Complaint Letter is a crucial document in South African consumer protection practice, designed to formally address instances of inadequate service delivery. This document is typically used when informal attempts to resolve service issues have failed, requiring a more formal approach. It serves as both a legal record and a formal communication tool, structured to comply with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008. The letter should be used when there is a clear breach of service standards or contractual obligations, and should include specific details about the service failure, evidence of the breach, reference to relevant consumer rights, and a clear statement of the desired resolution. This document can be an important precursor to legal action and should maintain a professional, fact-based tone while clearly asserting consumer rights under South African law.

1. Sender's Details: Full name, address, contact information, and any relevant account or reference numbers

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Subject Line: Clear identification of the letter as a formal complaint with reference numbers if applicable

4. Service Details: Specific details about the service contracted, including dates, costs, and agreed terms

5. Description of Issue: Clear, factual description of the service failure or problem encountered

6. Impact Statement: Explanation of how the poor service has affected you or your business

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Legal Rights Reference: Reference to relevant consumer protection rights and legislation

9. Required Resolution: Clear statement of what resolution or remedy you are seeking

10. Response Timeline: Specified timeframe for expected response