The Hosting Service Level Agreement is essential when establishing a formal relationship between hosting service providers and their customers. This contract type is specifically designed to define and guarantee service performance levels, establish clear metrics for service quality, and outline remedies for service failures. Under U.S. jurisdiction, it must comply with various federal and state regulations, including data protection laws, industry-specific requirements, and consumer protection statutes. The agreement is particularly crucial for businesses relying on hosted services for their critical operations, as it provides legal protection and clear performance expectations for both parties.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identifies the service provider and customer, including full legal names and addresses
2. Background: Brief context of the agreement and the services being provided
3. Definitions: Key terms used throughout the agreement including Service Levels, Uptime, Response Time, etc.
4. Services Description: Detailed description of the hosting services being provided
5. Service Level Commitments: Specific performance metrics, uptime guarantees, and response times
6. Monitoring and Reporting: How service levels will be measured and reported
7. Service Credits: Compensation mechanism for failure to meet service levels
8. Term and Termination: Duration of agreement and termination conditions
1. Data Protection: Specific data handling requirements and compliance measures for personal or sensitive data
2. Disaster Recovery: Procedures for system recovery and business continuity in mission-critical hosting services
3. Security Requirements: Specific security protocols and compliance standards for handling sensitive data
4. Change Management: Procedures for implementing changes to services in complex hosting environments
1. Service Level Definitions: Detailed technical definitions of service levels and measurement methodologies
2. Service Credit Calculation: Detailed formulas for calculating service credits
3. Technical Infrastructure: Details of hosting infrastructure and technical specifications
4. Support Procedures: Detailed support escalation procedures and contact information
5. Compliance Certificates: Copies of relevant compliance certifications and requirements
Relevant legal definitions
Acceptable Use Policy
Agreement
Authorized Users
Business Day
Business Hours
Confidential Information
Customer Data
Data Protection Laws
Downtime
Emergency Maintenance
Force Majeure Event
Hosting Environment
Hosting Services
Incident
Infrastructure
Maintenance Window
Monthly Service Fee
Personal Data
Platform
Response Time
Resolution Time
Service Credits
Service Level Agreement
Service Levels
Support Services
System
Third-Party Services
Uptime
Uptime Percentage
Agreement
Authorized Users
Business Day
Business Hours
Confidential Information
Customer Data
Data Protection Laws
Downtime
Emergency Maintenance
Force Majeure Event
Hosting Environment
Hosting Services
Incident
Infrastructure
Maintenance Window
Monthly Service Fee
Personal Data
Platform
Response Time
Resolution Time
Service Credits
Service Level Agreement
Service Levels
Support Services
System
Third-Party Services
Uptime
Uptime Percentage
Clauses
Service Levels and Performance Standards
Uptime Guarantees
Service Availability
Response Times
Monitoring and Reporting
Service Credits
Maintenance Windows
Data Security
Data Protection
Backup and Recovery
Disaster Recovery
Support Services
Service Modifications
Change Management
Acceptable Use
Compliance Requirements
Confidentiality
Intellectual Property
Limitation of Liability
Indemnification
Force Majeure
Term and Termination
Payment Terms
Dispute Resolution
Governing Law
Uptime Guarantees
Service Availability
Response Times
Monitoring and Reporting
Service Credits
Maintenance Windows
Data Security
Data Protection
Backup and Recovery
Disaster Recovery
Support Services
Service Modifications
Change Management
Acceptable Use
Compliance Requirements
Confidentiality
Intellectual Property
Limitation of Liability
Indemnification
Force Majeure
Term and Termination
Payment Terms
Dispute Resolution
Governing Law
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
External Service Level Agreement
A U.S.-governed agreement defining service standards, performance metrics, and obligations between a service provider and customer, including compliance requirements and service level commitments.
find out more
Sla Tech
A U.S.-governed agreement defining performance standards and metrics for technology services, including service levels, support requirements, and remedies for non-compliance.
find out more
Service Desk Sla
A US-governed agreement defining service levels, metrics, and obligations for IT support services between a service provider and customer.
find out more
Sla With Vendor
A U.S.-governed agreement defining performance standards and metrics for vendor-provided services.
find out more
SLA Consulting Services
A U.S.-governed agreement defining performance standards and deliverables for consulting services, including metrics and remedies for service failures.
find out more
Standard SaaS Sla
A U.S.-governed agreement defining service levels and performance standards for SaaS solutions, including remedies for service failures.
find out more
Sla Payment Terms
A U.S.-compliant legal document defining payment terms and conditions linked to service level agreements.
find out more
Sla In Logistics
A U.S.-governed agreement defining performance standards and operational requirements between logistics service providers and their customers.
find out more
IT Department Sla
A U.S.-compliant agreement defining service standards between an internal IT department and business units.
find out more
Agency Service Level Agreement
A U.S.-governed agreement defining service levels and performance metrics between a principal and their agent, establishing measurable standards and compliance requirements.
find out more
Sla Ola
US-governed Service Level Agreement (SLA) and Operating Level Agreement (OLA) defining service standards, performance metrics, and operational procedures between providers and recipients.
find out more
Sla In Software Engineering
A U.S.-governed legal agreement defining performance standards and service levels for software service delivery between provider and customer.
find out more
Contact Center Sla
US-jurisdiction Service Level Agreement for contact center operations, defining performance metrics and operational standards in compliance with American regulations.
find out more
Customer Support Sla
A US-jurisdiction service level agreement defining customer support standards, metrics, and obligations between service provider and customer.
find out more
Sla Service License Agreement
A U.S.-governed agreement defining service levels, performance metrics, and obligations between service providers and customers.
find out more
Sla In Banking
A U.S.-governed agreement defining performance standards and compliance requirements for banking services, subject to federal and state banking regulations.
find out more
SLA In Sales
A U.S.-compliant Service Level Agreement defining service standards and performance metrics in sales relationships.
find out more
Courier Service Level Agreement
A U.S.-governed agreement establishing performance standards and terms for courier services, subject to federal and state transportation laws.
find out more
Application Availability Sla
A U.S.-governed agreement defining guaranteed uptime and availability metrics for software applications, including remedies for service disruptions.
find out more
Sla For Software Development Project
A U.S.-governed agreement establishing performance metrics and quality standards for software development services, including deliverables and service levels.
find out more
Recruitment Process Outsourcing Service Level Agreements
A U.S.-governed agreement defining terms, metrics, and obligations for outsourced recruitment services between an RPO provider and client organization.
find out more
Industry Standard Sla
A U.S.-compliant agreement defining service standards, metrics, and remedies between service providers and customers.
find out more
Incident Response Time Sla
A U.S.-compliant service level agreement defining response times and procedures for handling security incidents and system disruptions.
find out more
99.99 Sla
A U.S.-governed Service Level Agreement establishing 99.99% uptime commitment with detailed service metrics and remedies for critical technical services.
find out more
Service Level Agreement Human Resources
A U.S.-compliant agreement defining performance standards and deliverables for HR service provision.
find out more
Hr Sla
A U.S.-compliant Human Resources Service Level Agreement defining HR service delivery standards, metrics, and obligations between service provider and client.
find out more
Recruiting Sla
A U.S.-compliant agreement defining performance metrics and service standards between a company and its recruitment service provider.
find out more
SLA For Website Development
A US-governed agreement defining service levels and performance metrics for website development services.
find out more
Sla For Testing Projects
A U.S.-compliant Service Level Agreement defining terms and metrics for software testing services.
find out more
SLA For Cleaning Services
A U.S.-compliant service level agreement defining terms, conditions, and performance standards for professional cleaning services.
find out more
Marketing Agency Service Level Agreement
A U.S.-governed agreement defining performance standards and deliverables between a marketing agency and its client.
find out more
Corporate Level Sla
A U.S.-governed agreement defining service performance standards and metrics between service providers and corporate customers.
find out more
Sla In Telecom
US-compliant telecommunications Service Level Agreement template defining service standards and performance metrics between providers and customers.
find out more
Service Level Agreement For IT Services
A US-governed agreement defining service levels, metrics, and responsibilities between IT service providers and their clients.
find out more
Supplier Service Level Agreement
A U.S.-governed agreement defining service levels, performance metrics, and remedies between a supplier and customer.
find out more
Service Level Agreement For Warehousing And Distribution
A U.S.-governed agreement establishing performance metrics and operational requirements between warehouse service providers and clients.
find out more
Msp Sla
A US-based legal agreement defining service levels and responsibilities between an IT managed service provider and their client.
find out more
Sla Contract
A U.S.-governed contract defining service levels, metrics, and obligations between service provider and customer.
find out more
Sla Api
A U.S.-compliant legal agreement defining performance metrics and service obligations for API services.
find out more
Production Sla
A U.S.-governed agreement defining service levels, performance metrics, and quality standards for production services, with specified remedies for non-compliance.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)