The Hosting Service Level Agreement is essential for businesses operating in Singapore that require reliable and secure hosting services. This document is particularly important given Singapore's strict data protection laws and cybersecurity requirements. It sets out specific, measurable service levels, uptime guarantees, security protocols, and compliance with local regulations including the PDPA and MTCS standards. The agreement protects both service providers and customers by clearly defining responsibilities, performance metrics, and remedies for service failures.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of service provider and customer, including full legal names and registration details
2. Background: Context and purpose of the hosting services agreement, including brief description of services
3. Definitions: Key terms used throughout the agreement including technical terms, service metrics, and compliance-related definitions
4. Service Description: Detailed description of hosting services provided, including infrastructure specifications and service scope
5. Service Levels: Specific performance metrics, uptime guarantees, response times, and remedies for service level breaches
6. Security Requirements: Security measures, compliance with Singapore standards (MTCS), and cybersecurity obligations
7. Data Protection: PDPA compliance measures, data handling procedures, and cross-border data transfer provisions
8. Fees and Payment: Pricing structure, payment terms, billing procedures, and late payment consequences
9. Term and Termination: Agreement duration, renewal terms, termination rights, and post-termination obligations
1. Disaster Recovery: Business continuity procedures and recovery time objectives for critical system failures
2. Migration Services: Data migration procedures, timelines, and responsibilities for initial setup or termination
3. Industry-Specific Compliance: Additional compliance requirements for regulated industries such as MAS guidelines for financial services
4. Change Management: Procedures for implementing changes to services, infrastructure, or security measures
1. Schedule 1 - Service Level Metrics: Detailed performance indicators, measurement methodologies, and reporting requirements
2. Schedule 2 - Technical Specifications: Detailed technical requirements, infrastructure specifications, and supported technologies
3. Schedule 3 - Pricing Schedule: Detailed breakdown of fees, charges, and pricing models for different service tiers
4. Schedule 4 - Security Policies: Comprehensive security procedures, incident response protocols, and compliance requirements
5. Schedule 5 - Data Processing Agreement: Detailed data handling procedures, PDPA compliance measures, and data protection responsibilities
Relevant legal definitions
Service Provider
Customer
Services
Service Levels
Service Level Objectives
Service Credits
Uptime
Downtime
Scheduled Maintenance
Emergency Maintenance
Response Time
Resolution Time
Service Level Failure
Critical Incident
Force Majeure Event
Confidential Information
Customer Data
Personal Data
Processing
Data Protection Laws
PDPA
Security Requirements
Security Breach
Service Infrastructure
Hosting Environment
Network
Backup
Disaster Recovery
Business Day
Business Hours
Fees
Service Credits
Support Services
Support Levels
Maintenance Window
Third Party Services
Intellectual Property Rights
Service Commencement Date
Term
Exit Plan
Migration Services
Customer
Services
Service Levels
Service Level Objectives
Service Credits
Uptime
Downtime
Scheduled Maintenance
Emergency Maintenance
Response Time
Resolution Time
Service Level Failure
Critical Incident
Force Majeure Event
Confidential Information
Customer Data
Personal Data
Processing
Data Protection Laws
PDPA
Security Requirements
Security Breach
Service Infrastructure
Hosting Environment
Network
Backup
Disaster Recovery
Business Day
Business Hours
Fees
Service Credits
Support Services
Support Levels
Maintenance Window
Third Party Services
Intellectual Property Rights
Service Commencement Date
Term
Exit Plan
Migration Services
Clauses
Services Scope
Service Levels
Performance Metrics
Uptime Guarantees
Monitoring and Reporting
Security Requirements
Data Protection
Data Processing
Data Backup
Disaster Recovery
Business Continuity
Support Services
Maintenance
Fees and Payment
Service Credits
Confidentiality
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Exit Assistance
Migration Services
Dispute Resolution
Governing Law
Assignment
Subcontracting
Insurance
Audit Rights
Compliance with Laws
Change Management
Notice Requirements
Entire Agreement
Service Levels
Performance Metrics
Uptime Guarantees
Monitoring and Reporting
Security Requirements
Data Protection
Data Processing
Data Backup
Disaster Recovery
Business Continuity
Support Services
Maintenance
Fees and Payment
Service Credits
Confidentiality
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Exit Assistance
Migration Services
Dispute Resolution
Governing Law
Assignment
Subcontracting
Insurance
Audit Rights
Compliance with Laws
Change Management
Notice Requirements
Entire Agreement
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Third Party SLA
A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.
find out more
Vulnerability SLA
A Singapore-law governed agreement defining service levels and response times for vulnerability management services.
find out more
Work Level Agreement
A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.
find out more
Software As A Service Service Level Agreement
A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.
find out more
SLA Supplier Agreement
A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.
find out more
SLA SOP
A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.
find out more
SLA Outsourcing Services
A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.
find out more
SLA For Development Projects
A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.
find out more
SLA For API
A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.
find out more
SLA Communication
A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.
find out more
Service Level Agreement In Procurement
A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.
find out more
Service Level Agreement For Consultants
A Singapore-law governed agreement defining performance standards and terms for consulting services.
find out more
Service Level Agreement For Cloud Services
A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.
find out more
Service Level Agreement Cyber Security
A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.
find out more
Service Level Agreement Availability
A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.
find out more
Service Based SLA
A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.
find out more
Sales And Marketing SLA
A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.
find out more
MSP Service Level Agreement
A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.
find out more
Library Service Level Agreement
A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.
find out more
IT Helpdesk SLA
An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.
find out more
Internal Service Level Agreement Between Departments
A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.
find out more
Global SLA
A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.
find out more
Generic SLA
A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.
find out more
Firewall SLA
A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.
find out more
External SLA
A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.
find out more
Enterprise SLA
A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.
find out more
Dynamic SLA
A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.
find out more
Defect SLA
A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.
find out more
Customer Service Service Level Agreement
A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.
find out more
SLA In Engineering
A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.
find out more
SLA Application
A Singapore-law governed agreement defining service levels and performance standards for software applications.
find out more
Service Level Agreement Pricing
A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.
find out more
Interdepartmental SLA
A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.
find out more
High Availability SLA
A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.
find out more
Business Level Agreement
A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.
find out more
SLA With Vendor
A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.
find out more
SLA Payment Terms
A Singapore-law governed document establishing payment terms and conditions for service level agreements.
find out more
SLA In Logistics
A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.
find out more
SLA Service License Agreement
A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.
find out more
SLA In Banking
A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)