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Website Management Contract
"I need a Website Management Contract for my e-commerce startup based in Singapore, where the service provider will handle full technical maintenance, security updates, and content management for our Shopify platform starting from March 2025, with strict uptime requirements of 99.9%."
1. Parties: Identification of contracting parties including registered addresses and company details
2. Background: Context of the agreement and brief overview of the website management services
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of website management services to be provided
5. Service Level Agreements: Performance metrics, response times, and availability commitments
6. Data Protection and Privacy: PDPA compliance obligations and data handling procedures
7. Payment Terms: Fee structure, payment schedule, and billing procedures
8. Term and Termination: Duration of agreement and termination provisions
1. E-commerce Services: Additional provisions for online sales functionality when website includes e-commerce capabilities
2. Content Management: Content creation, approval, and publishing procedures when service provider manages website content
3. Security Requirements: Specific security protocols and compliance requirements for websites handling sensitive data
4. Third-Party Integration: Management of third-party services and APIs when website integrates with external services
1. Schedule A: Service Specifications: Detailed technical specifications of services
2. Schedule B: Service Level Metrics: Detailed performance indicators and measurement criteria
3. Schedule C: Fee Schedule: Detailed breakdown of fees and charges
4. Schedule D: Data Processing Agreement: Specific terms for handling personal data under PDPA
5. Appendix 1: Technical Requirements: Server specifications, software requirements, and technical standards
6. Appendix 2: Emergency Contact Protocol: Escalation procedures and emergency contact information
Authors
Services
Website
Service Provider
Client
Confidential Information
Content
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Maintenance Window
Personal Data
Response Time
Service Levels
Service Credits
Site Availability
Support Hours
System
Term
Third Party Materials
Updates
Uptime
User
Website Analytics
Website Specifications
Working Day
Security Incident
Service Fees
Acceptance Criteria
Change Request
Emergency Maintenance
Hosting Services
Implementation Period
Key Personnel
Malicious Code
Release
Scheduled Maintenance
Service Hours
Service Location
Subcontractor
Technical Requirements
Virus
Service Levels
Performance Standards
Website Maintenance
Content Management
Technical Support
Security Requirements
Data Protection
Confidentiality
Intellectual Property
Payment Terms
Service Credits
Change Management
Acceptance Testing
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Exit Management
Dispute Resolution
Governing Law
Assignment
Subcontracting
Insurance
Audit Rights
Business Continuity
Disaster Recovery
Notice Requirements
Third Party Rights
Anti-Bribery
Compliance with Laws
Entire Agreement
Severability
Amendment Process
Service Provider Personnel
Documentation
Reporting Requirements
Quality Assurance
Client Obligations
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