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1. 1. Parties: Identifies the contracting parties and their legal details
2. 2. Background: Explains context and purpose of the agreement
3. 3. Definitions: Defines key terms used throughout the agreement
4. 4. Scope of Services: Details the website management services to be provided
5. 5. Term and Termination: Specifies contract duration and termination conditions
6. 6. Payment Terms: Outlines fees, payment schedule, and billing procedures
7. 7. Service Level Agreement: Defines performance metrics and response times
8. 8. Data Protection: Addresses data handling and privacy requirements
9. 9. Intellectual Property Rights: Details ownership and usage rights of website content and code
10. 10. Confidentiality: Specifies handling of confidential information
11. 11. Warranties and Indemnities: Outlines guarantees and liability protections
12. 12. Force Majeure: Addresses circumstances beyond parties' control
13. 13. Governing Law and Jurisdiction: Specifies applicable law and dispute resolution
1. Additional Services: Details extra services available beyond basic management, used when offering tiered service levels or add-on services
2. Security Requirements: Specific security protocols and measures, included when handling sensitive data or high-security websites
3. Third-Party Services: Management of external service providers and integration with third-party tools
4. Training and Documentation: Provisions for training client staff and maintaining documentation, included when knowledge transfer is required
5. Disaster Recovery: Procedures for backup and recovery in case of system failure, important for business-critical websites
1. Schedule 1: Service Level Agreement Details: Detailed metrics, response times, and performance standards
2. Schedule 2: Fee Schedule: Detailed breakdown of all charges and payment terms
3. Schedule 3: Technical Requirements: Specific technical specifications and requirements
4. Appendix A: Website Specifications: Detailed description of the website structure and components
5. Appendix B: Support Procedures: Step-by-step support and escalation procedures
6. Appendix C: Data Processing Agreement: Detailed terms for handling personal data in compliance with GDPR
Business Day
Charges
Commencement Date
Confidential Information
Content
Customer
Customer Data
Data Protection Legislation
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Provider
Response Time
Services
Service Credits
Service Level Agreement
Service Level Failures
Site
Software
Specification
Support Hours
Support Services
Term
Third Party Software
Updates
Uptime
User
VAT
Website
Website Content
Term and Termination
Payment Terms
Service Level Agreement
Support Services
Maintenance
Website Updates
Content Management
Security
Data Protection
Backups
Monitoring
Reporting
Intellectual Property Rights
Confidentiality
Force Majeure
Warranties
Limitation of Liability
Indemnification
Insurance
Change Control
Third Party Services
Compliance with Laws
Dispute Resolution
Assignment and Subcontracting
Notices
Entire Agreement
Variation
Severability
Governing Law and Jurisdiction
Emergency Support
Performance Monitoring
Disaster Recovery
Exit Management
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