Software License And Support Agreement Template for Singapore

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Key Requirements PROMPT example:

Software License And Support Agreement

"I need a Software License And Support Agreement for my enterprise SaaS platform that will be licensed to banks in Singapore, with strict data protection provisions and 24/7 support requirements, planned to launch in March 2025."

Document background

The Software License And Support Agreement is essential for technology transactions in Singapore, providing a legally robust framework for software licensing and ongoing support arrangements. It addresses key requirements under Singapore's technology laws, including the Copyright Act 2021 and PDPA 2012. This agreement is typically used when a software provider wishes to license their software while ensuring proper usage rights, establishing support obligations, and protecting intellectual property rights. It's particularly relevant for both domestic and international software transactions where Singapore law governs the relationship.

Suggested Sections

1. Parties: Identification and details of the licensor and licensee

2. Background: Context of the agreement and relationship between parties

3. Definitions: Key terms used throughout the agreement

4. License Grant: Scope, terms, and restrictions of the software license

5. Support Services: Description of support and maintenance services

6. Fees and Payment: License and support fees, payment terms

7. Intellectual Property Rights: Ownership and protection of IP

8. Term and Termination: Duration and termination conditions

Optional Sections

1. Service Level Agreement: Specific performance metrics and service levels (for enterprise-level agreements with specific performance requirements)

2. Professional Services: Additional consulting or implementation services (when additional services beyond standard support are offered)

3. Source Code Escrow: Terms for source code protection and release (for critical enterprise applications or when requested by licensee)

Suggested Schedules

1. Schedule 1 - Licensed Software: Detailed description of licensed software components

2. Schedule 2 - Support Services Description: Detailed support terms, SLAs, and procedures

3. Schedule 3 - Fee Schedule: Detailed breakdown of all fees and payment terms

4. Schedule 4 - Technical Requirements: System requirements and technical specifications

5. Appendix A - Data Processing Agreement: PDPA compliance terms and data handling procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Technology
Financial Services
Healthcare
Manufacturing
Professional Services

Relevant Teams

Information Technology
Legal
Procurement
Finance
Operations

Relevant Roles

Chief Technology Officer
Chief Information Officer
IT Director
Procurement Manager
Legal Counsel
Software Licensing Manager
Vendor Management Director

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Let's create your Software License And Support Agreement

Authors

Alex Denne

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