All Countries
Commercial
Software License And Support Agreement

Software License And Support Agreement Template for United Arab Emirates

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Software License And Support Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Software License And Support Agreement

I need a Software License and Support Agreement for a cloud-based HR management system that we'll be licensing to UAE government entities, with strict data protection provisions and 24/7 support requirements.

Celebrated by
Collaborations with
Investors
Document background
The Software License and Support Agreement is a critical document used when organizations in the UAE seek to formally license software solutions and establish associated support services. This agreement is essential for businesses operating under UAE jurisdiction that need to implement software systems while ensuring legal compliance with local regulations. The document combines software licensing terms with support service provisions, making it particularly suitable for enterprise software deployments where ongoing maintenance and support are crucial. It addresses key aspects including intellectual property rights, data protection under UAE Federal Laws, service level commitments, and liability provisions. The agreement is structured to comply with UAE's electronic transactions laws, copyright regulations, and data protection requirements while providing comprehensive coverage of both the licensing and support aspects of the software relationship.
Suggested Sections

1. Parties: Identification of the licensor and licensee with full legal names and addresses

2. Background: Context of the agreement, brief description of the software, and purpose of the license

3. Definitions: Detailed definitions of terms used throughout the agreement

4. License Grant: Scope of the license, usage rights, restrictions, and territory limitations

5. License Fees and Payment Terms: Pricing, payment schedule, late payment consequences, and taxes

6. Support Services: Description of support and maintenance services, service levels, and response times

7. Intellectual Property Rights: Ownership of IP, protection of rights, and handling of modifications

8. Confidentiality: Protection of confidential information and trade secrets

9. Data Protection and Privacy: Compliance with UAE data protection laws and data handling procedures

10. Warranties and Representations: Software performance warranties, service quality guarantees, and compliance warranties

11. Limitation of Liability: Caps on liability and exclusions in compliance with UAE law

12. Term and Termination: Duration, renewal terms, and termination rights and procedures

13. Post-Termination Obligations: Actions required after agreement termination

14. Force Majeure: Handling of events beyond reasonable control

15. Governing Law and Jurisdiction: UAE law application and dispute resolution procedures

16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Third-Party Software: Include when the software incorporates third-party components, defining related terms and obligations

2. Source Code Escrow: Include when source code escrow arrangements are required for business continuity

3. Professional Services: Include when additional implementation or customization services are provided

4. Export Control: Include when software may be subject to export restrictions

5. Disaster Recovery: Include when business continuity and disaster recovery procedures are critical

6. Security Requirements: Include when specific security standards or certifications must be maintained

7. Service Credits: Include when financial compensation for service level failures is offered

8. Change Control: Include when formal procedures for changes to software or services are required

Suggested Schedules

1. Software Description: Detailed technical specifications and functionality of the licensed software

2. Service Level Agreement: Detailed support service levels, metrics, and performance standards

3. Fee Schedule: Detailed breakdown of license fees, support fees, and payment terms

4. Support Services Scope: Detailed description of support services, including processes and procedures

5. Technical Requirements: Hardware, software, and network requirements for the software

6. Acceptable Use Policy: Rules and restrictions regarding software usage

7. Data Processing Agreement: Detailed terms for handling personal data in compliance with UAE law

8. Business Continuity Plan: Procedures for maintaining service in emergency situations

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptance Criteria
Authorized Users
Business Day
Confidential Information
Documentation
Effective Date
Error
Fees
Help Desk
Implementation Services
Intellectual Property Rights
License Term
Maintenance Release
Major Release
Personal Data
Response Time
Service Credits
Service Levels
Software
Software Modifications
Source Code
Support Hours
Support Services
System Requirements
Technical Specifications
Territory
Third Party Software
Updates
Upgrades
User Manual
Virus
Warranty Period
Work Product
Critical Error
Data Protection Laws
Designated Contact
Disaster Recovery Plan
Enhancement
Force Majeure Event
Good Industry Practice
Licensed Materials
Maintenance Window
Object Code
Operating Environment
Performance Standards
Resolution Time
Security Requirements
Service Availability
Software Interface
Support Request
User Access
Clauses
License Grant
Payment Terms
Support Services
Service Levels
Intellectual Property
Confidentiality
Data Protection
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Assignment
Audit Rights
Dispute Resolution
Governing Law
Notices
Entire Agreement
Amendment
Severability
Software Installation
Training
Documentation
Acceptance Testing
Security Requirements
Backup and Recovery
Performance Standards
Maintenance Services
User Access
Third Party Rights
Export Control
Insurance
Compliance with Laws
Business Continuity
Subcontracting
Non-Solicitation
Relevant Industries

Information Technology

Financial Services

Healthcare

Education

Government Services

Retail

Manufacturing

Telecommunications

Professional Services

E-commerce

Real Estate

Construction

Energy

Transportation

Media and Entertainment

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Information Security

Risk Management

Operations

Finance

Vendor Management

Software Development

Infrastructure

Contract Administration

Relevant Roles

Chief Technology Officer

IT Director

Software Procurement Manager

Legal Counsel

Compliance Officer

Information Security Manager

Contract Manager

Technology Risk Manager

Enterprise Architect

Operations Director

Chief Information Officer

Vendor Management Officer

Software Asset Manager

IT Infrastructure Manager

Chief Financial Officer

Chief Legal Officer

Procurement Director

Industries
UAE Federal Law No. 7 of 2002 on Copyrights and Neighboring Rights: Governs software copyright protection and intellectual property rights in the UAE, crucial for defining the scope of software licensing
UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions: Regulates electronic transactions and provides legal framework for digital contracts and electronic signatures
UAE Federal Law No. 5 of 1985 (Civil Code): Provides the fundamental principles of contract law, including formation, validity, and enforcement of contracts
UAE Federal Law No. 2 of 2019 on the Use of ICT in Healthcare: Important if the software involves healthcare data or medical applications, as it regulates health data protection
UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection: Regulates the collection, processing, and transfer of personal data, crucial for software handling user data
UAE Federal Law No. 4 of 2012 on Competition Regulation: Relevant for licensing terms and conditions that might affect market competition
UAE Consumer Protection Law Federal Law No. 24 of 2006: Applies if the software is licensed to consumers, protecting their rights and interests
Dubai Electronic Transactions and Commerce Law No. 2 of 2002: Specific to Dubai, provides additional requirements for electronic transactions and digital contracts
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

No items found.

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.