Consumer Protection (Fair Trading) Act (CPFTA): Primary legislation governing consumer rights and fair trading practices in Singapore. Sets requirements for returns and refunds, and protects consumers against unfair practices.

Sale of Goods Act: Defines rights and obligations in sales contracts, covering product quality, fitness for purpose, and merchantability. Essential for establishing warranty and return conditions.

Electronic Transactions Act: Governs electronic records and signatures, particularly relevant if the RMA process involves electronic submissions or online return processes.

Personal Data Protection Act (PDPA): Regulates the collection and handling of customer data, requiring consent and proper data management for personal information collected in RMA forms.

Lemon Law: Part of CPFTA that provides additional consumer protection for defective goods, defining repair, replacement, and refund obligations for product returns due to defects.

Consumer Protection (Consumer Goods Safety Requirements) Regulations: Defines safety standards and requirements for consumer goods, particularly relevant for safety-related returns and product compliance.

Industry-specific regulations: Additional regulations that may apply depending on the specific industry or product category being handled in returns.

International shipping regulations: Relevant regulations for handling cross-border returns and international shipping requirements.

GST implications: Goods and Services Tax considerations and requirements for handling product returns and refunds in Singapore.