Service Agreement Template for Saudi Arabia

1. Service Levels: Detailed performance metrics and service level requirements, used when specific performance standards need to be measured and maintained

2. Insurance: Insurance requirements and coverage obligations, particularly relevant for high-risk services

3. Data Protection: Specific provisions for handling personal data, required when services involve data processing

4. Non-Competition: Restrictions on competitive activities, relevant when service provider has access to sensitive business information

5. Training and Support: Details of training and ongoing support requirements, important for technical or specialized services

6. Transition Services: Provisions for handover or transition of services, relevant for complex or long-term service arrangements

7. Security Requirements: Specific security protocols and requirements, necessary for services involving sensitive information or facilities access

8. Change Control: Procedures for managing changes to services or terms, important for long-term or complex service arrangements

9. Warranties: Specific warranties beyond standard obligations, used when particular assurances are required

10. Key Personnel: Identification and requirements for key service delivery personnel, important when specific expertise is crucial

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Contact Details: Key personnel and contact information for both parties

5. Schedule 5 - Required Documentation: List of permits, licenses, and documentation required for service delivery

6. Schedule 6 - Compliance Requirements: Specific regulatory and compliance requirements applicable to the services

7. Appendix A - Form of Reports: Templates for required service reports and documentation

8. Appendix B - Security Protocols: Detailed security procedures and requirements

9. Appendix C - Change Request Form: Standard form for requesting and documenting service changes