1. Service Levels: Include when specific performance metrics need to be maintained

2. Change Control: Include for complex services where scope changes are likely

3. Personnel: Include when specific individuals are key to service delivery

4. Insurance: Include when significant risks need to be insured

5. Non-Competition: Include when protecting against competitive activities is necessary

6. Audit Rights: Include when client needs right to audit service provider's performance

7. Business Continuity: Include for critical services requiring disaster recovery planning

8. Anti-Bribery and Corruption: Include for high-value contracts or public sector work

9. Assignment and Subcontracting: Include when these rights need to be specifically controlled

1. Schedule 1 - Service Description: Detailed specification of services to be provided

2. Schedule 2 - Fees and Payment Terms: Detailed breakdown of fees, rates, and payment schedule

3. Schedule 3 - Service Levels: Performance metrics and measurement criteria

4. Schedule 4 - Key Personnel: Details of key staff assigned to provide the services

5. Schedule 5 - Data Processing Agreement: Detailed terms for handling personal data if required

6. Schedule 6 - Change Control Procedure: Process for managing changes to services or terms

7. Appendix A - Contact Details: Key contacts for both parties

8. Appendix B - Required Insurance: Insurance types and coverage levels