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1. Parties: Identification of the service provider (social media manager) and the client
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement including technical and social media-specific terminology
4. Scope of Services: Detailed description of social media management services to be provided
5. Term and Termination: Duration of the agreement and conditions for termination
6. Service Provider's Obligations: Specific responsibilities and duties of the social media manager
7. Client's Obligations: Client's responsibilities including provision of materials and timely approval of content
8. Content Ownership and Intellectual Property: Rights and ownership of created content, existing IP, and licensed materials
9. Confidentiality: Protection of confidential information and trade secrets
10. Data Protection and Privacy: Compliance with Privacy Act 2020 and handling of personal data
11. Fees and Payment: Payment terms, fee structure, and invoicing procedures
12. Performance Metrics: KPIs and measurement of success for social media management
13. General Provisions: Standard contract clauses including governing law, dispute resolution, and entire agreement
1. Platform-Specific Requirements: Specific requirements for individual social media platforms when services are limited to particular platforms
2. Crisis Management: Procedures for handling social media crises and reputation management, recommended for high-profile clients
3. Content Creation Services: Detailed terms for content creation if this is offered as an additional service
4. Influencer Collaboration: Terms governing influencer partnerships if part of the service offering
5. Training and Knowledge Transfer: Terms for training client's staff on social media management, if included
6. Advertising Management: Specific terms for managing paid social media advertising if included in services
7. Third-Party Tools: Terms regarding use of social media management tools and software if specific tools are required
1. Schedule 1: Service Level Agreement: Detailed breakdown of service levels, response times, and performance standards
2. Schedule 2: Fee Schedule: Detailed pricing structure, including base fees and additional charges
3. Schedule 3: Approved Social Media Platforms: List of social media platforms covered under the agreement
4. Schedule 4: Content Calendar Template: Template for content planning and posting schedule
5. Schedule 5: Brand Guidelines: Client's branding requirements and guidelines for social media
6. Schedule 6: Reporting Templates: Templates for regular performance reporting and analytics
7. Appendix A: Emergency Contact Protocol: List of key contacts and procedures for emergency situations
Approved Social Media Platforms
Authorized Personnel
Brand Guidelines
Business Day
Business Hours
Client
Client Content
Commencement Date
Confidential Information
Content Calendar
Content Strategy
Crisis Management Protocol
Deliverables
Digital Assets
Engagement Metrics
Force Majeure Event
Intellectual Property Rights
KPIs
Licensed Materials
Password Policy
Performance Reports
Personal Data
Platform Analytics
Platform Terms
Post
Project Brief
Response Time
Service Provider
Services
Social Media Accounts
Social Media Content
Social Media Management Tools
Social Media Platforms
Social Media Policy
Term
Third-Party Content
User Data
User Engagement
Working Hours
Term and Termination
Payment
Intellectual Property
Confidentiality
Data Protection
Service Level Requirements
Performance Metrics
Content Approval
Platform Access
Crisis Management
Reporting
Client Obligations
Service Provider Obligations
Representations and Warranties
Limitation of Liability
Indemnification
Force Majeure
Non-Solicitation
Non-Competition
Insurance
Dispute Resolution
Amendment
Assignment
Notices
Governing Law
Entire Agreement
Severability
Third Party Rights
Brand Protection
Content Ownership
Platform Compliance
Password Security
Emergency Procedures
Account Management
Retail
Hospitality
Professional Services
Technology
Entertainment
Education
Healthcare
Real Estate
Financial Services
Non-Profit Organizations
E-commerce
Fashion and Apparel
Food and Beverage
Travel and Tourism
Marketing
Digital
Communications
Public Relations
Brand Management
Content Creation
Social Media
Customer Service
Business Development
Legal
Compliance
Marketing Manager
Social Media Manager
Digital Marketing Director
Brand Manager
Communications Director
Business Development Manager
Content Manager
Digital Strategy Director
Community Manager
Chief Marketing Officer
Marketing Coordinator
Digital Communications Manager
PR Manager
Business Owner
Marketing Consultant
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