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1. Parties: Identification of the service provider (social media manager) and the client, including full legal names and registered addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a social media management arrangement
3. Definitions: Definitions of key terms used throughout the agreement, including 'Services', 'Social Media Platforms', 'Content', 'Deliverables', etc.
4. Scope of Services: Detailed description of social media management services to be provided, including platforms covered and types of content
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Service Provider's Obligations: Specific responsibilities and commitments of the social media manager
7. Client's Obligations: Client's responsibilities, including providing necessary access, materials, and timely approval of content
8. Content Approval Process: Procedures for content submission, review, and approval
9. Fees and Payment Terms: Compensation structure, payment schedule, and related terms
10. Intellectual Property Rights: Ownership and usage rights of content created during the engagement
11. Data Protection and Privacy: Compliance with PDPA 2010 and handling of personal data
12. Confidentiality: Protection of confidential information shared during the engagement
13. Termination: Conditions and procedures for contract termination
14. Governing Law and Jurisdiction: Specification of Malaysian law as governing law and jurisdiction for disputes
1. Performance Metrics and Reporting: Specific KPIs and reporting requirements - include when measurable performance targets are part of the agreement
2. Crisis Management: Procedures for handling social media crises - include for high-profile clients or sensitive industries
3. Subcontracting: Terms for engaging subcontractors - include if the service provider may need to subcontract certain services
4. Non-Competition: Restrictions on working with competitors - include for specialized industries or sensitive markets
5. Insurance Requirements: Specific insurance coverage requirements - include for high-value contracts or high-risk activities
6. Content Calendar and Posting Schedule: Detailed content planning requirements - include when specific posting schedules are crucial
7. Agency of Record: Exclusive rights and responsibilities - include when the service provider is the sole social media manager
8. International Data Transfer: Provisions for cross-border data transfers - include when operating across multiple jurisdictions
1. Schedule A - Service Level Agreement: Detailed breakdown of service levels, response times, and performance standards
2. Schedule B - Fee Structure: Detailed breakdown of fees, including base fees, additional services, and expense policies
3. Schedule C - Platforms and Accounts: List of social media platforms and accounts covered under the agreement
4. Schedule D - Content Guidelines: Brand guidelines, tone of voice, and content requirements
5. Schedule E - Reporting Templates: Standard formats for performance reports and analytics
6. Appendix 1 - Emergency Contact Protocol: List of key contacts and procedures for emergency situations
7. Appendix 2 - Approval Workflow: Detailed content approval process with timeframes and responsibilities
Applicable Laws
Approved Content
Business Day
Client
Client Materials
Confidential Information
Content Calendar
Content Guidelines
Deliverables
Digital Assets
Effective Date
Emergency Response Time
Engagement Rate
Force Majeure
Intellectual Property Rights
Key Performance Indicators
Login Credentials
Monthly Report
Performance Metrics
Personal Data
Platform
Post
Professional Fees
Response Time
Schedule
Service Provider
Services
Social Media Account
Social Media Analytics
Social Media Campaign
Social Media Channel
Social Media Content
Social Media Policy
Social Media Strategy
Term
Territory
Third Party Content
User Engagement
Working Hours
Services
Term
Service Provider Obligations
Client Obligations
Content Creation
Content Approval
Platform Management
Service Levels
Performance Metrics
Reporting
Fees
Payment Terms
Intellectual Property
Data Protection
Confidentiality
Non-Competition
Non-Solicitation
Representations and Warranties
Crisis Management
Account Access
Content Calendar
Brand Guidelines
Quality Control
Subcontracting
Insurance
Liability
Indemnification
Force Majeure
Termination
Post-Termination Obligations
Assignment
Notices
Dispute Resolution
Governing Law
Entire Agreement
Retail
E-commerce
Professional Services
Healthcare
Education
Financial Services
Hospitality
Food and Beverage
Technology
Entertainment
Fashion
Real Estate
Non-Profit
Manufacturing
Tourism
Automotive
Legal
Marketing
Digital
Communications
Brand Management
Content Creation
Business Development
Procurement
Compliance
Social Media
Client Services
Social Media Manager
Digital Marketing Director
Content Manager
Brand Manager
Marketing Manager
Communications Director
Business Development Manager
Chief Marketing Officer
Community Manager
Digital Strategy Director
Account Manager
Client Services Manager
Legal Counsel
Compliance Officer
Procurement Manager
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