1. Data Protection and Privacy: Required if services involve handling personal data or privacy-sensitive information

2. Change Management: Include when services may require frequent modifications or updates

3. Force Majeure: Optional but recommended for long-term service arrangements

4. Service Credits: Include if specific performance metrics with financial implications are required

5. Disaster Recovery: Necessary if services are critical to business operations

6. Anti-Bribery and Corruption: Important for international service arrangements or high-value contracts

7. Environmental Compliance: Required if services have environmental impacts

8. Health and Safety: Necessary if services involve on-site work or physical interactions

1. Schedule 1: Service Specifications: Detailed description of services to be provided by each party

2. Schedule 2: Service Levels: Specific performance metrics and measurement criteria

3. Schedule 3: Fees and Payment Terms: Detailed fee structures, payment schedules, and any fee offset arrangements

4. Schedule 4: Key Personnel: Lists key staff members responsible for service delivery from both parties

5. Schedule 5: Insurance Requirements: Specific insurance types and coverage levels required

6. Appendix A: Service Locations: Details of where services will be provided or received

7. Appendix B: Technical Requirements: Any technical specifications or requirements for service delivery

8. Appendix C: Reporting Templates: Standard formats for required service reporting