1. Third-Party Dependencies: Include when services depend on third-party suppliers or technology providers

2. Change Management: Include for complex services requiring formal change control procedures

3. Transition and Exit: Include when complex service transition or exit arrangements are needed

4. Compliance with Industry Standards: Include when specific industry certifications or standards must be maintained

5. Personnel and Security Clearance: Include when specific personnel requirements or security clearances are needed

6. Intellectual Property Rights: Include when significant IP is being created or licensed as part of the services

7. Environmental Requirements: Include when services have significant environmental impact or sustainability requirements

8. Anti-Bribery and Corruption: Include for high-value contracts or when dealing with public sector entities

1. Service Definitions: Detailed technical specifications of each service component

2. Service Level Specifications: Detailed metrics, thresholds, and measurement methodologies for each service level

3. Pricing and Commercial Terms: Detailed pricing structures, rates, and commercial terms

4. Service Credit Calculation: Detailed formulas and examples for calculating service credits

5. Operational Procedures: Detailed procedures for day-to-day service operation and management

6. Security Requirements: Detailed security protocols, requirements, and compliance standards

7. Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Business Continuity Plan: Detailed procedures for business continuity and disaster recovery

9. Contact Matrix: Key contacts and escalation procedures for both parties