1. Resource Management: Include when specific resource allocation needs to be documented between departments

2. Security Requirements: Include when services involve sensitive data or systems requiring specific security measures

3. Business Continuity: Include when service delivery requires specific disaster recovery or continuity arrangements

4. Training and Knowledge Transfer: Include when specific training or knowledge sharing requirements exist between departments

5. Cost Allocation: Include when internal cost charging or resource billing needs to be documented

6. Change Management: Include when specific procedures for managing changes to services or systems need to be detailed

7. Compliance Requirements: Include when specific regulatory or internal compliance requirements need to be documented

1. Schedule 1: Service Level Targets: Detailed breakdown of all performance metrics and targets

2. Schedule 2: Technical Specifications: Detailed technical requirements and specifications for service delivery

3. Schedule 3: Operating Procedures: Step-by-step procedures for routine operations and maintenance

4. Schedule 4: Escalation Matrix: Detailed escalation procedures and contact information

5. Schedule 5: Report Templates: Standard templates for required reports and documentation

6. Appendix A: Service Request Catalog: Catalog of standard service requests and their processing requirements

7. Appendix B: Contact Directory: List of key contacts and their roles in both departments