1. Business Continuity: Include when services are critical to business operations, outlining disaster recovery and continuity procedures

2. Security Requirements: Add when services involve sensitive data or systems, detailing security protocols and responsibilities

3. Training and Knowledge Transfer: Include when service delivery requires specific training or knowledge sharing between departments

4. Resource Management: Add when sharing or allocation of resources needs specific governance

5. Change Management: Include when services are subject to frequent changes or updates requiring formal procedures

6. Compliance Requirements: Add when services must meet specific regulatory or internal compliance standards

7. Cost Allocation: Include when internal charging or cost sharing mechanisms need to be defined

1. Service Specification Schedule: Detailed technical specifications of services and delivery methods

2. Performance Metrics Schedule: Detailed breakdown of KPIs, measurement methods, and reporting formats

3. Operating Procedures: Step-by-step procedures for routine operations and special circumstances

4. Contact Matrix: List of key contacts, roles, and contact information for both parties

5. Escalation Matrix: Detailed escalation levels, timeframes, and responsible persons

6. Service Request Catalog: Catalog of standard service requests with associated response times

7. Tools and Systems Access: List of systems, tools, and access requirements for service delivery