1. Planned Maintenance: Procedures for scheduled maintenance windows and notifications, needed if regular maintenance is required

2. Security Requirements: Specific security measures and compliance requirements, important for sensitive or regulated industries

3. Disaster Recovery: Procedures for major service disruptions, recommended for critical services

4. Customer Obligations: Specific requirements for customer infrastructure or cooperation, needed if customer has significant responsibilities

5. Service Upgrades: Procedures for service improvements and updates, important for long-term agreements

6. Data Protection: Specific data protection and privacy requirements, necessary if personal data is processed

7. Subcontractors: Terms regarding the use of subcontractors, needed if service provider uses third parties

8. Insurance Requirements: Specific insurance coverage requirements, important for high-value or critical services

1. Technical Specifications: Detailed technical specifications of the network service, including architecture and components

2. Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Incident Priority Matrix: Classification of incidents and corresponding response times

4. Service Credit Calculation: Detailed methodology for calculating service credits and penalties

5. Contact Matrix: Contact details and escalation procedures for both parties

6. Network Diagram: Technical diagram showing network architecture and components

7. Change Management Procedure: Detailed procedures for implementing changes to the service

8. Pricing Schedule: Detailed pricing information and payment terms