This Network Availability SLA is designed for use in the German market where specific telecommunications and IT security regulations must be considered. The document is typically used when establishing or formalizing network service commitments between service providers and their customers. It includes essential elements required under German law while defining specific, measurable service levels for network availability, performance metrics, monitoring requirements, and associated remedies. The agreement is particularly important for services where network reliability is critical to business operations and must comply with German telecommunications regulations (TKG), data protection requirements (GDPR/DSGVO), and IT security legislation. This type of agreement is commonly used in both business-to-business and business-to-consumer contexts, though the specific terms and service levels may vary accordingly.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of service provider and customer, including legal entity details and registered addresses
2. Background: Context of the agreement and brief description of the network services being provided
3. Definitions: Detailed definitions of technical terms, SLA metrics, and key concepts used throughout the agreement
4. Service Levels: Specific commitments regarding network availability, performance metrics, and measurement methodologies
5. Service Level Measurement: Details on how service levels are measured, monitored, and reported
6. Service Credits: Calculation and application of service credits for failure to meet service levels
7. Exclusions: Circumstances under which service level commitments do not apply
8. Reporting: Requirements for regular reporting of service level performance
9. Problem Management: Procedures for identifying, reporting, and resolving service issues
10. Term and Termination: Duration of the SLA and conditions for termination
1. Data Protection: Additional provisions for GDPR compliance when personal data is processed as part of the service
2. Security Requirements: Specific security measures required for critical infrastructure or sensitive networks
3. Disaster Recovery: Procedures and commitments for service restoration in case of major incidents
4. Change Management: Procedures for implementing changes to the network infrastructure
5. Customer Obligations: Specific responsibilities of the customer needed to maintain service levels
1. Schedule 1 - Technical Specifications: Detailed technical specifications of the network services and infrastructure
2. Schedule 2 - Service Level Definitions: Detailed definitions and calculations of each service level metric
3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits
4. Schedule 4 - Escalation Procedures: Contact details and procedures for different levels of issue escalation
5. Schedule 5 - Reporting Templates: Standard formats for service level reporting
6. Appendix A - Network Diagram: Technical diagram showing the network architecture covered by the SLA
Relevant legal definitions
Availability
Scheduled Maintenance
Emergency Maintenance
Network
Network Infrastructure
Service Credits
Service Hours
Service Level
Service Level Failure
Measurement Period
Monitoring System
Outage
Planned Outage
Unplanned Outage
Response Time
Resolution Time
Network Latency
Packet Loss
Jitter
Throughput
Bandwidth
Service Level Report
Critical Incident
Force Majeure
Help Desk
Incident
Priority Levels
Root Cause Analysis
Service Window
System
Technical Support
Uptime
Downtime
Business Day
Business Hours
Change Request
Documentation
Service Provider Equipment
Customer Equipment
Network Access Point
Service Commencement Date
Service Level Agreement
Support Services
Third Party Provider
User
Measurement Tools
Performance Metrics
Service Level Target
Exclusion Events
Maintenance Window
Scheduled Maintenance
Emergency Maintenance
Network
Network Infrastructure
Service Credits
Service Hours
Service Level
Service Level Failure
Measurement Period
Monitoring System
Outage
Planned Outage
Unplanned Outage
Response Time
Resolution Time
Network Latency
Packet Loss
Jitter
Throughput
Bandwidth
Service Level Report
Critical Incident
Force Majeure
Help Desk
Incident
Priority Levels
Root Cause Analysis
Service Window
System
Technical Support
Uptime
Downtime
Business Day
Business Hours
Change Request
Documentation
Service Provider Equipment
Customer Equipment
Network Access Point
Service Commencement Date
Service Level Agreement
Support Services
Third Party Provider
User
Measurement Tools
Performance Metrics
Service Level Target
Exclusion Events
Maintenance Window
Clauses
Service Levels
Performance Metrics
Service Credits
Measurement and Monitoring
Reporting
Technical Support
Problem Resolution
Maintenance
Change Management
Data Protection
Confidentiality
Force Majeure
Limitation of Liability
Indemnification
Insurance
Term and Termination
Payment
Dispute Resolution
Governing Law
Assignment
Subcontracting
Audit Rights
Security Requirements
Disaster Recovery
Business Continuity
Documentation
Customer Obligations
Service Provider Obligations
Intellectual Property
Compliance with Laws
Notices
Amendments
Entire Agreement
Severability
Performance Metrics
Service Credits
Measurement and Monitoring
Reporting
Technical Support
Problem Resolution
Maintenance
Change Management
Data Protection
Confidentiality
Force Majeure
Limitation of Liability
Indemnification
Insurance
Term and Termination
Payment
Dispute Resolution
Governing Law
Assignment
Subcontracting
Audit Rights
Security Requirements
Disaster Recovery
Business Continuity
Documentation
Customer Obligations
Service Provider Obligations
Intellectual Property
Compliance with Laws
Notices
Amendments
Entire Agreement
Severability
Relevant Industries
Information Technology
Telecommunications
Financial Services
Healthcare
E-commerce
Manufacturing
Logistics
Professional Services
Media and Entertainment
Education
Relevant Teams
Legal
Information Technology
Network Operations
Service Delivery
Procurement
Compliance
Risk Management
Technical Operations
Infrastructure
Vendor Management
Service Management
Relevant Roles
Chief Technology Officer
IT Director
Network Manager
Service Delivery Manager
Technical Operations Manager
Procurement Manager
Contract Manager
Legal Counsel
Compliance Officer
Infrastructure Manager
Network Engineer
Service Level Manager
IT Operations Manager
Risk Manager
Technical Account Manager
Find the exact document you need
Performance Level Agreement
A German law-governed agreement establishing measurable performance standards for service delivery, including metrics, monitoring, and consequences for non-performance.
find out more
SLA Document
A German law-governed Service Level Agreement defining service standards, performance metrics, and remedies, compliant with German contract law and EU regulations.
find out more
Task SLA
A German law-governed agreement defining performance metrics and service standards for specific tasks, including service levels, measurement criteria, and remedies for non-performance.
find out more
Software As A Service SLA
German law-governed SaaS Service Level Agreement defining performance standards, support commitments, and compliance requirements for cloud software services.
find out more
SLA Warehouse
A German law-governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
find out more
SLA Training
German law-governed Service Level Agreement for training services, establishing quality standards and performance metrics for professional training delivery.
find out more
SLA Time For Incidents
A German law-governed Service Level Agreement defining incident response time commitments and resolution procedures for service delivery.
find out more
SLA Tier 3
German law-governed Tier 3 SLA template establishing terms and metrics for high-availability (99.982%) IT services with comprehensive performance and support specifications.
find out more
SLA Storage
German law-governed Storage Service Level Agreement defining performance metrics, security requirements, and compliance standards for data storage services.
find out more
SLA Server Uptime
A German law-governed Service Level Agreement defining server uptime commitments, measurement methods, and remedies for service interruptions.
find out more
SLA Product Management
A German law-governed Service Level Agreement defining performance standards and metrics for product management services, ensuring compliance with German and EU regulations.
find out more
SLA Management Process
A German law-compliant framework for managing Service Level Agreements, defining processes for monitoring, reporting, and maintaining service quality standards.
find out more
SLA Level 1
A German law-governed Service Level Agreement (SLA) Level 1 establishing basic service delivery standards and performance metrics between provider and customer.
find out more
SLA In System Design
German law-compliant Service Level Agreement defining performance metrics and standards for system design services, incorporating GDPR and German IT security requirements.
find out more
SLA Employee
A German law-compliant Service Level Agreement for employees that defines performance standards and working conditions while adhering to German labor regulations.
find out more
SLA Database
German law-governed database Service Level Agreement establishing terms, conditions, and service levels for database management services.
find out more
SLA Audit
A German law-governed document establishing the framework for conducting Service Level Agreement audits, ensuring regulatory compliance and defining audit procedures.
find out more
SLA Asset Management
German law-governed Service Level Agreement for Asset Management services, establishing performance standards and regulatory compliance requirements.
find out more
SLA Account Management
A German-law governed Service Level Agreement defining performance metrics and standards for account management services, incorporating GDPR compliance and German commercial law requirements.
find out more
SLA 99.999 Downtime
German law-governed SLA guaranteeing 99.999% service availability, suitable for mission-critical operations requiring near-zero downtime.
find out more
SLA 8x5
German law-compliant Service Level Agreement template for 8x5 business hours support services with defined performance metrics and remedies.
find out more
Shipping SLA
German law-governed service level agreement defining shipping service standards, performance metrics, and operational requirements.
find out more
Latency SLA
German law-governed Latency SLA defining service response time commitments, measurement methods, and remedies for breach of latency thresholds.
find out more
Guaranteed SLA
A German law-governed Guaranteed Service Level Agreement defining binding service commitments and remedies for service delivery.
find out more
Service Level Agreement In Crm
German law-governed Service Level Agreement specifying performance standards and obligations for CRM service delivery, incorporating GDPR compliance and German legal requirements.
find out more
Service Level Agreement Graphic Design
A German law-governed agreement defining quality standards, deliverables, and performance metrics for graphic design services.
find out more
Security Level Agreement
A German law-governed agreement defining security requirements, standards, and service levels between parties, incorporating compliance with German federal regulations and EU requirements.
find out more
Quality SLA
German law-governed Service Level Agreement defining quality standards, KPIs, and remedies for service delivery.
find out more
Procurement SLA
German law-compliant procurement service level agreement template defining service standards and performance metrics for supplier relationships.
find out more
Premium SLA
German law Premium Service Level Agreement establishing enhanced service standards and support commitments with comprehensive performance metrics and GDPR compliance.
find out more
Performance SLA
German law-compliant Service Level Agreement template defining performance standards, metrics, and remedies for service delivery relationships.
find out more
Outside SLA
German law service agreement explicitly excluding service level commitments while establishing basic service delivery parameters.
find out more
Office SLA
German law-compliant Service Level Agreement template for office services provision, incorporating BGB requirements and workplace regulations.
find out more
Monthly SLA
A German law-governed monthly Service Level Agreement defining service standards, metrics, and remedies for technical service delivery.
find out more
Finance SLA
A German law-governed Financial Service Level Agreement defining performance metrics and standards for financial service delivery, compliant with German banking regulations.
find out more
Email SLA
German-law governed Service Level Agreement specifying performance metrics and operational requirements for email system services.
find out more
Easy SLA
A streamlined Service Level Agreement under German law defining essential service metrics and obligations between provider and customer.
find out more
Downtime SLA
German law-governed Service Level Agreement specifying downtime commitments, measurements, and compensation mechanisms for service availability.
find out more
Development SLA
A German law-governed service level agreement for software development services, establishing performance metrics and quality standards.
find out more
Demo SLA
German law-compliant Service Level Agreement template defining service standards and performance metrics between providers and customers.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)