Level 3 SLA Template for Netherlands

1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, required when service includes DR commitments

2. Change Management: Procedures for implementing service changes, required for services with frequent modifications

3. Transition Services: Terms governing service transition in or out, needed when complex implementation or exit is required

4. Compliance Requirements: Industry-specific compliance terms, needed for regulated sectors

5. Third-Party Service Providers: Terms governing use of subcontractors, needed when service provider uses third parties

6. Equipment and Software: Terms regarding provided equipment or software, needed when physical assets or licenses are included

7. Professional Services: Terms for additional professional services, needed when consulting or implementation services are included

1. Schedule 1 - Technical Specification: Detailed technical specifications of the services, including network architecture and configurations

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for service credit calculations

4. Schedule 4 - Operational Procedures: Detailed procedures for incident management, changes, and routine operations

5. Schedule 5 - Security Standards: Detailed security requirements and compliance standards

6. Schedule 6 - Pricing and Charges: Detailed pricing information, including any variable charges

7. Schedule 7 - Support Procedures: Detailed support procedures and contact information

8. Appendix A - Service Reports: Templates for service level reports and performance monitoring

9. Appendix B - Escalation Contacts: List of key contacts and escalation procedures