The Complaint Letter About Faulty Product is a critical document used in the Netherlands when a consumer needs to formally address issues with defective products purchased from retailers or manufacturers. This document is particularly relevant in the context of Dutch consumer protection laws, including the Dutch Civil Code (Burgerlijk Wetboek) and EU consumer regulations. The letter should be used when informal attempts to resolve product issues have been unsuccessful or when a formal written record of the complaint is necessary. It includes essential information such as product details, purchase information, fault description, and desired resolution, structured in accordance with Dutch legal requirements. This document serves as both a formal communication tool and a potential legal record, making it important for both consumers seeking resolution and businesses handling customer complaints.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, department (if known), full address, and any relevant reference numbers

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a complaint letter with reference to the product

5. Purchase Information: Details of when and where the product was purchased, including order/invoice numbers

6. Product Details: Specific information about the product including model number, serial number, and price

7. Fault Description: Clear and detailed description of the product fault or defect

8. Impact Statement: Explanation of how the fault has affected you and any resulting inconvenience or losses

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Legal Rights Reference: Reference to relevant consumer rights under Dutch law

11. Specific Request: Clear statement of what resolution you are seeking (replacement, repair, or refund)

12. Response Timeline: Specification of expected response timeframe

13. Closing: Professional closing statement and signature