Complaint Letter For Damaged Goods Template for Netherlands

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and if possible, specific department or contact person

3. Date: Date when the letter is written

4. Reference Information: Order number, invoice number, delivery date, and any other relevant transaction identifiers

5. Subject Line: Clear indication that this is a formal complaint about damaged goods

6. Purchase Details: Description of the purchased item(s), including date of purchase, price, and where/how it was purchased

7. Damage Description: Detailed description of the damage found, when it was discovered, and its impact on the product's usability

8. Legal Basis: Reference to relevant consumer rights under Dutch law and EU regulations

9. Specific Remedy Request: Clear statement of what you want (replacement, repair, refund)

10. Response Timeline: Specification of expected response timeframe

11. Closing: Professional closing statement and signature

1. Photographic Evidence: Photos showing the damage to the goods

2. Purchase Documentation: Copies of receipt, invoice, order confirmation

3. Delivery Documentation: Delivery note, shipping documents, or courier receipts

4. Previous Correspondence: Copies of any previous emails or letters regarding the issue

5. Expert Reports: Any professional assessments or reports about the damage, if applicable