The Complaint Letter For Bad Product is a essential document used in the Netherlands when a consumer needs to formally address issues with a defective product purchased from a retailer or manufacturer. This document is particularly relevant under Dutch consumer protection laws, specifically Articles 7:17 and 6:185-193 of the Dutch Civil Code, which govern product conformity and liability. The letter should be used when informal attempts to resolve the issue have been unsuccessful, serving as a formal written record of the complaint and potentially as a prerequisite for legal action. It includes detailed information about the product, the nature of the defect, purchase details, and specific demands for resolution, all framed within the context of Dutch consumer rights and regulations. This document is especially important as it establishes a paper trail and demonstrates the consumer's attempt to resolve the issue through proper channels before escalating to legal proceedings.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, relevant department, and if known, specific contact person

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a complaint letter with reference/order numbers

5. Purchase Information: Details of when and where the product was purchased, including order/invoice numbers

6. Product Description: Specific details about the product including model number, serial number, etc.

7. Problem Description: Clear and factual description of the defect or issue with the product

8. Impact Statement: Explanation of how the defective product has affected you

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Legal Rights Reference: Reference to relevant consumer protection laws and rights

11. Specific Request: Clear statement of what resolution you are seeking (refund, replacement, repair)

12. Response Timeline: Specification of expected timeframe for response

13. Closing: Professional closing statement with your signature