The Letter of Complaint for Missing Goods is an essential business document used in the Netherlands when goods ordered through a commercial transaction have not been delivered as expected. This document is particularly important as it establishes a formal written record of the complaint and typically follows unsuccessful informal attempts to resolve the issue. It should be used when there is a discrepancy between ordered and received goods, and should include specific details about the order, missing items, delivery attempts, and previous communication efforts. The letter must comply with Dutch civil law requirements, including relevant sections of the Burgerlijk Wetboek and EU consumer protection regulations. It serves both as a formal demand for resolution and, if necessary, as documentation for potential legal proceedings. The timing of sending this letter is crucial, as it should be sent within reasonable timeframes as specified by Dutch commercial law and the contract terms.
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1. Sender's Details: Full name, address, and contact information of the complainant
2. Date: Date when the letter is written
3. Recipient's Details: Full name, address, and contact information of the company/person being complained to
4. Reference Numbers: Order number, invoice number, customer reference number, or any other relevant identification numbers
5. Subject Line: Clear indication that this is a formal complaint about missing goods
6. Order Details: Specific details about the original order including date, items ordered, quantities, and prices
7. Description of Issue: Clear explanation of which goods are missing and the circumstances of delivery
8. Previous Communication: Summary of any previous attempts to resolve the issue
9. Legal Basis: Reference to relevant consumer rights and legal obligations
10. Specific Remedy Request: Clear statement of what resolution is sought (replacement, refund, etc.)
11. Deadline for Response: Reasonable timeframe within which a response is expected
12. Closing: Professional closing statement and signature
1. Impact Statement: Description of how the missing goods have affected you or your business, to be included when there are consequential losses
2. Alternative Resolution: Suggested alternative solutions, to be included when you're willing to accept multiple forms of remedy
3. Delivery Attempts: Details of attempted deliveries or delivery tracking information, if relevant to the complaint
4. Third Party Involvement: Information about shipping companies or other third parties involved, when relevant
5. Legal Action Warning: Statement about intention to take legal action if matter remains unresolved, to be used only in serious cases after previous attempts to resolve
1. Copy of Original Order: Attachment showing details of the original order and confirmation
2. Proof of Payment: Copy of payment receipt or bank statement showing payment was made
3. Delivery Documentation: Any delivery notes, tracking information, or partial delivery receipts
4. Previous Correspondence: Copies of emails, letters, or notes from phone calls regarding the issue
5. Photographic Evidence: Photos of partially delivered goods or incorrect deliveries if applicable
6. Terms and Conditions: Relevant sections of the seller's terms and conditions regarding delivery
Relevant legal definitions
Order
Order Date
Expected Delivery Date
Delivery Terms
Missing Goods
Partial Delivery
Purchase Order Number
Invoice Number
Tracking Number
Shipping Documents
Proof of Payment
Delivery Note
Carrier
Point of Delivery
Business Day
Force Majeure
Purchase Price
Terms and Conditions
Delivery Address
Complainant
Supplier
Contract of Sale
Commercial Invoice
Goods Description
Payment Terms
Acceptance Period
Notice Period
Remedy Period
Order Date
Expected Delivery Date
Delivery Terms
Missing Goods
Partial Delivery
Purchase Order Number
Invoice Number
Tracking Number
Shipping Documents
Proof of Payment
Delivery Note
Carrier
Point of Delivery
Business Day
Force Majeure
Purchase Price
Terms and Conditions
Delivery Address
Complainant
Supplier
Contract of Sale
Commercial Invoice
Goods Description
Payment Terms
Acceptance Period
Notice Period
Remedy Period
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Wholesale Trade
Logistics and Transportation
Import/Export
Consumer Goods
Industrial Supply
Food and Beverage
Electronics and Technology
Fashion and Apparel
Construction Materials
Medical Supplies
Automotive Parts
Relevant Teams
Legal
Procurement
Customer Service
Operations
Supply Chain
Order Processing
Claims Management
Administration
Compliance
Risk Management
Relevant Roles
Procurement Manager
Supply Chain Manager
Purchasing Officer
Customer Service Representative
Operations Manager
Legal Counsel
Compliance Officer
Account Manager
Order Processing Supervisor
Logistics Coordinator
Claims Handler
Business Owner
Office Manager
Administrative Assistant
Retail Manager
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