The Complaint Letter About Faulty Product is a crucial document used in Qatar when consumers need to formally address issues with defective products or services. This document is governed by Qatar's Consumer Protection Law No. 8 of 2008 and its implementing regulations, which provide strong consumer rights protection. The letter should be used when informal attempts to resolve product issues have been unsuccessful, or when the nature of the defect requires immediate formal attention. It typically includes detailed product information, fault description, purchase details, and specific remedy requests, serving as both a formal notice to the business and potential evidence if legal action becomes necessary. The document must comply with Qatar's legal requirements for consumer complaints and can be submitted to both the business entity and relevant consumer protection authorities if needed.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and department/person responsible for handling complaints

3. Date: Date of writing the complaint letter

4. Subject Line: Clear indication that this is a formal complaint about a faulty product

5. Product Information: Specific details about the product including model number, serial number, date of purchase, and where it was purchased

6. Description of Fault: Detailed explanation of the product defect or malfunction

7. Impact Statement: Description of how the faulty product has affected you

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Legal Rights Reference: Reference to relevant consumer protection laws in Qatar

10. Specific Request: Clear statement of what resolution you are seeking (replacement, refund, repair)

11. Response Timeline: Specified timeframe for expecting a response

12. Closing: Professional closing with your signature and printed name