1. Data Protection: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Security Requirements: Important for services involving IT systems or sensitive data

4. Change Management: Required for services that may need significant modifications during the term

5. Transition Services: Necessary when complex service handover is required at start or end of term

6. Compliance Requirements: Include for regulated industries or services subject to specific regulatory requirements

7. Intellectual Property Rights: Required when services involve creation or use of intellectual property

8. Insurance Requirements: Important for high-risk services or where significant liability may arise

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed metrics, KPIs, and measurement methodologies

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes, contacts, and escalation procedures

5. Schedule 5 - Report Formats: Templates and formats for required service reports

6. Appendix A - Technical Requirements: Specific technical requirements and standards to be met

7. Appendix B - Contact Details: Key personnel and contact information for both parties

8. Appendix C - Service Credit Calculations: Detailed formulas and examples for calculating service credits