1. Business Continuity: Required for critical services, detailing disaster recovery and business continuity procedures

2. Security Requirements: Necessary for services involving sensitive data or systems access

3. Change Management: Include when services may require significant modifications during the term

4. Intellectual Property Rights: Required when services involve creation or use of intellectual property

5. Insurance: Include for high-risk services or when significant liability exposure exists

6. Third-Party Contractors: Necessary when subcontractors or third-party service providers are involved

7. Export Control: Required for services involving international data transfers or technology

8. Environmental Compliance: Include for services with environmental impact or sustainability requirements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed pricing, payment structures, and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and procedures for issue escalation

5. Schedule 5 - Technical Requirements: Technical specifications, systems requirements, and infrastructure details

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Appendix A - Report Templates: Standard formats for performance reports and service level monitoring

8. Appendix B - Security Protocols: Detailed security procedures and requirements