The Project Support Agreement is essential for businesses operating in Malaysia that require specialized support services for their projects. This agreement type is commonly used when one party (the Service Provider) agrees to provide specific support services, expertise, or resources to assist another party (the Client) in executing a project. The document is structured to comply with Malaysian legal requirements, including the Contracts Act 1950 and relevant industry regulations, while providing comprehensive coverage of service scope, performance standards, commercial terms, and risk allocation. It's particularly relevant in today's business environment where projects often require external expertise and support services to ensure successful completion. The agreement can be customized for various sectors and project types while maintaining its core purpose of clearly defining the support relationship between parties.
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1. Parties: Identification of the parties entering into the agreement, including full legal names and registered addresses
2. Background: Context of the agreement, including brief project description and purpose of the support arrangement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Scope of Support Services: Detailed description of the support services to be provided, including key deliverables and objectives
5. Duration and Timelines: Term of the agreement, including commencement date, duration, and any extension provisions
6. Service Provider's Obligations: Key responsibilities and obligations of the party providing the support services
7. Client's Obligations: Key responsibilities and obligations of the client receiving the support services
8. Personnel and Resources: Requirements regarding personnel, equipment, and resources to be provided
9. Fees and Payment Terms: Commercial terms including fee structure, payment schedule, and invoicing requirements
10. Performance Standards: Required service levels, quality standards, and performance metrics
11. Intellectual Property Rights: Ownership and usage rights of intellectual property created or used during the project
12. Confidentiality: Obligations regarding confidential information and trade secrets
13. Liability and Indemnification: Allocation of risks, limitations of liability, and indemnification provisions
14. Termination: Circumstances and procedures for termination of the agreement
15. General Provisions: Standard legal provisions including notices, amendments, governing law, and dispute resolution
1. Insurance: Insurance requirements and coverage levels - include when specific insurance coverage is required for the project
2. Data Protection: Specific provisions for handling personal data - include when personal data processing is involved
3. Force Majeure: Provisions for unforeseen circumstances - particularly relevant for long-term or high-risk projects
4. Anti-Corruption: Specific anti-corruption and compliance provisions - include when working with government entities or high-risk jurisdictions
5. Security Requirements: Specific security protocols and requirements - include when dealing with sensitive information or systems
6. Environmental Compliance: Environmental obligations and standards - include for projects with environmental impact
7. Training and Knowledge Transfer: Provisions for training and knowledge sharing - include when capacity building is part of the scope
8. Transition and Exit: Detailed transition and exit procedures - include for complex or critical support services
1. Schedule 1 - Scope of Services: Detailed description of support services, including technical specifications and requirements
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Detailed service level requirements, KPIs, and measurement criteria
4. Schedule 4 - Key Personnel: List of key personnel, their roles, and qualifications
5. Schedule 5 - Project Timeline: Detailed project timeline, milestones, and deliverables
6. Schedule 6 - Technical Requirements: Detailed technical specifications and requirements
7. Schedule 7 - Governance Procedures: Project governance structure, meeting schedules, and reporting requirements
8. Appendix A - Required Forms and Templates: Standard forms and templates to be used during project execution
9. Appendix B - Contact Details: Contact information for key stakeholders and escalation procedures
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