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Project Support Agreement

Project Support Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

Project Support Agreement

"I need a Project Support Agreement for an IT infrastructure maintenance project in Dubai, where our company will provide 24/7 technical support services to a banking client for 12 months starting March 2025, including on-site emergency response and regular system health checks."

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Document background
The Project Support Agreement is a essential legal instrument used in the United Arab Emirates when one entity requires specialized support services for project execution or operational activities. This agreement type is particularly relevant in the UAE's dynamic business environment, where complex projects often require external expertise and support. The document establishes a clear framework for service delivery, outlining responsibilities, performance metrics, and commercial terms while ensuring compliance with UAE laws and regulations. It is commonly used when organizations need ongoing technical, operational, or administrative support for their projects, and includes provisions for both local and international business practices. The agreement addresses key aspects such as service scope, personnel requirements, intellectual property rights, confidentiality, and dispute resolution mechanisms, all within the context of UAE legal requirements.
Suggested Sections

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and relationship between parties

3. Definitions and Interpretation: Definitions of key terms and interpretation rules

4. Scope of Services: Detailed description of project support services to be provided

5. Term and Duration: Period of agreement, including commencement and end dates

6. Service Provider's Obligations: Key responsibilities and commitments of the service provider

7. Client's Obligations: Key responsibilities and commitments of the client

8. Fees and Payment Terms: Pricing, payment schedule, and related financial terms

9. Personnel: Requirements and terms related to project support staff

10. Intellectual Property Rights: Ownership and usage rights of IP created or used during the project

11. Confidentiality: Protection and handling of confidential information

12. Liability and Indemnification: Allocation of risks and responsibilities for damages

13. Force Majeure: Provisions for unforeseen circumstances and their handling

14. Termination: Conditions and procedures for ending the agreement

15. Governing Law and Jurisdiction: UAE law application and dispute resolution procedures

Optional Sections

1. Performance Standards: Specific KPIs and service levels, used when measurable performance metrics are required

2. Insurance: Insurance requirements and coverage details, used for high-risk projects

3. Security Requirements: IT and physical security provisions, used when handling sensitive information or assets

4. Environmental Compliance: Environmental protection measures, used for projects with environmental impact

5. Health and Safety: HSE requirements, used for projects involving on-site work

6. Training and Knowledge Transfer: Requirements for training client personnel, used when knowledge transfer is part of scope

7. Disaster Recovery: Business continuity provisions, used for critical support services

8. Data Protection: Specific data handling requirements, used when personal or sensitive data is involved

9. Change Control: Procedures for managing changes to scope or services, used for complex projects

Suggested Schedules

1. Schedule 1 - Scope of Services: Detailed breakdown of services, methodologies, and deliverables

2. Schedule 2 - Fee Schedule: Detailed pricing, rate cards, and payment milestones

3. Schedule 3 - Service Levels: Specific performance metrics, reporting requirements, and KPIs

4. Schedule 4 - Key Personnel: Details of key team members, roles, and qualifications

5. Schedule 5 - Project Timeline: Detailed project schedule, milestones, and deadlines

6. Schedule 6 - Technical Requirements: Specific technical specifications and standards

7. Schedule 7 - Forms and Templates: Standard forms for reporting, change requests, and other procedures

8. Appendix A - Client Policies: Relevant client policies and procedures to be followed

9. Appendix B - Equipment and Resources: List of equipment, software, or resources to be provided by either party

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Applicable Law
Business Day
Client
Client Materials
Commencement Date
Confidential Information
Deliverables
Documentation
Effective Date
Emergency
Fees
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Milestone
Notice
Performance Standards
Project
Project Manager
Project Plan
Project Site
Service Provider
Services
Service Level Agreement
Specification
Subcontractor
Support Period
Support Request
Support Services
Term
Territory
Third Party
Working Hours
Clauses
Parties
Recitals
Definitions
Services Scope
Term Duration
Service Provider Obligations
Client Obligations
Personnel
Fees
Payment Terms
Performance Standards
Quality Assurance
Reporting
Confidentiality
Intellectual Property
Data Protection
Warranties
Indemnification
Liability
Insurance
Force Majeure
Change Control
Assignment
Subcontracting
Notice
Termination
Dispute Resolution
Governing Law
Health and Safety
Environmental Compliance
Anti-Corruption
Record Keeping
Audit Rights
Business Continuity
Security Requirements
Entire Agreement
Severability
Waiver
Amendments
Counterparts
Relevant Industries

Construction

Information Technology

Oil & Gas

Healthcare

Financial Services

Real Estate Development

Manufacturing

Telecommunications

Education

Energy

Infrastructure

Consulting Services

Engineering

Retail

Hospitality

Relevant Teams

Legal

Operations

Commercial

Procurement

Finance

Risk Management

Compliance

Project Management Office

Business Development

Technical Services

Account Management

Quality Assurance

Relevant Roles

Project Manager

Contract Manager

Legal Counsel

Operations Director

Commercial Manager

Technical Director

Procurement Manager

Business Development Manager

Finance Manager

Risk Manager

Compliance Officer

Project Coordinator

Service Delivery Manager

Account Manager

General Manager

Industries
UAE Civil Code (Federal Law No. 5 of 1985): Fundamental law governing contracts, obligations, and civil transactions in the UAE. Essential for contract formation, validity, and enforcement provisions.
UAE Commercial Transactions Law (Federal Law No. 18 of 1993): Regulates commercial transactions and business relationships, including payment terms, commercial obligations, and business contracts.
UAE Labor Law (Federal Law No. 33 of 2021): Governs employment relationships and must be considered for any project support involving personnel deployment or secondment arrangements.
UAE Commercial Companies Law (Federal Law No. 2 of 2015, as amended): Relevant for understanding the legal framework of business entities involved in the project support agreement.
Federal Law No. 4 of 2012 on Competition Regulation: Important for ensuring the project support agreement complies with competition laws and does not create monopolistic practices.
UAE Cyber Crime Law (Federal Law No. 5 of 2012): Relevant for data protection and information security provisions in the agreement, especially if the project involves digital assets or information systems.
Federal Law No. 37 of 1992 on Trademarks: Important for protecting intellectual property rights and brand usage in the context of project support.
UAE Electronic Transactions and Commerce Law (Federal Law No. 1 of 2006): Relevant if the project support involves electronic transactions or digital services.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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