1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Regulatory Compliance: Needed for regulated industries or specific compliance requirements

3. Transition and Implementation: Include when there's a complex service setup or migration phase

4. Business Continuity: Required for critical services requiring disaster recovery planning

5. Security Requirements: Include when services involve IT systems or sensitive data

6. Intellectual Property Rights: Needed when services involve creation or use of intellectual property

7. Third-Party Dependencies: Include when service delivery relies on third-party providers

8. Change Management: Required for complex services with anticipated operational changes

1. Schedule 1 - Service Descriptions: Detailed specifications of each service component

2. Schedule 2 - Service Level Metrics: Current service level targets and measurement criteria

3. Schedule 3 - Pricing and Service Credits: Fee structure and service credit calculations

4. Schedule 4 - Governance Procedures: Detailed governance processes and escalation matrices

5. Schedule 5 - Reporting Templates: Standard formats for performance reporting

6. Schedule 6 - Technical Requirements: Technical specifications and requirements

7. Schedule 7 - Contact Details: Key personnel and contact information for both parties

8. Appendix A - Performance Calculation Methodologies: Detailed methods for calculating performance metrics

9. Appendix B - Service Improvement Plan: Framework for continuous service improvement