Service Provider Agreement Template for India

1. Parties: Identification and details of the service provider and service recipient, including registered addresses and company registration numbers

2. Background: Context of the agreement, brief description of the parties' business and purpose of entering into the agreement

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including deliverables and service standards

5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination

6. Payment Terms: Fee structure, payment schedule, invoicing process, and payment methods

7. Obligations of Service Provider: Key responsibilities, service levels, quality standards, and performance metrics

8. Obligations of Client: Client's responsibilities, including provision of information, access, and cooperation

9. Confidentiality: Protection of confidential information, non-disclosure obligations, and data security measures

10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP during service provision

11. Indemnification: Mutual indemnification obligations and process for claiming indemnity

12. Limitation of Liability: Caps on liability and exclusions from liability

13. Force Majeure: Events considered force majeure and their impact on obligations

14. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law

15. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

1. Schedule 1 - Service Specifications: Detailed description of services, methodologies, and delivery requirements

2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and remedies for non-performance

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, expenses, and payment terms

4. Schedule 4 - Key Personnel: List of key team members and their roles in service delivery

5. Schedule 5 - Technical Requirements: Technical specifications, systems requirements, and compatibility needs

6. Schedule 6 - Compliance Requirements: Specific regulatory or industry standards that must be met

7. Schedule 7 - Security Requirements: Information security protocols and requirements

8. Schedule 8 - Implementation Plan: Timeline and milestones for service implementation

9. Appendix A - Contact Details: Key contact persons and escalation matrix for both parties

10. Appendix B - Required Documentation: List of documents to be maintained and shared during service provision