The Residential Service Contract is designed for use in Ireland when establishing a formal agreement between service providers and residential customers for ongoing services within residential properties. This document is essential for businesses providing regular services such as maintenance, cleaning, security, or other residential support services to Irish consumers. It incorporates necessary provisions to comply with Irish consumer protection laws, including the Consumer Protection Act 2007, the Sale of Goods and Supply of Services Act 1980, and relevant EU regulations. The contract protects both service providers and customers by clearly defining service terms, quality standards, payment obligations, and dispute resolution procedures while ensuring alignment with Irish legal requirements and industry best practices.
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1. Parties: Identification of the service provider and the customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Definitions of key terms used throughout the contract
4. Services: Detailed description of the services to be provided, including scope and frequency
5. Term and Commencement: Duration of the contract and start date
6. Payment Terms: Service fees, payment schedule, and payment methods
7. Service Provider Obligations: Responsibilities and commitments of the service provider
8. Customer Obligations: Responsibilities and commitments of the customer
9. Access and Safety: Terms regarding access to the property and safety requirements
10. Cancellation Rights: Customer's right to cancel and cooling-off period as per EU regulations
11. Termination: Conditions and process for contract termination by either party
12. Liability and Insurance: Liability limitations and required insurance coverage
13. Data Protection: GDPR compliance and handling of personal information
14. Governing Law: Specification of Irish law as governing law and jurisdiction
1. Emergency Services: Include when 24/7 emergency response is part of the service offering
2. Equipment and Materials: Include when specific equipment or materials are provided as part of the service
3. Quality Standards: Include when specific industry standards or certifications apply
4. Subcontracting: Include when the service provider may need to subcontract certain services
5. Force Majeure: Include when services might be affected by events outside parties' control
6. Complaints Procedure: Include when a specific complaint handling process is offered
7. Service Level Agreement: Include when specific performance metrics are guaranteed
8. Warranties: Include when specific warranties are offered beyond statutory requirements
1. Schedule 1 - Service Specification: Detailed breakdown of services, including frequency and specific tasks
2. Schedule 2 - Fee Schedule: Detailed pricing structure, including any variable charges or rates
3. Schedule 3 - Service Hours: Specific times and days when services will be provided
4. Schedule 4 - Contact Details: Key contacts for both parties, including emergency contacts
5. Schedule 5 - Equipment Schedule: List of any equipment provided or maintained as part of the service
6. Appendix A - Terms and Conditions: Standard terms and conditions supplementing the main agreement
7. Appendix B - Service Level Metrics: Specific performance indicators and measurement criteria
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