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1. Header Information: Date, recipient's details, reference numbers, and subject line of the grievance
2. Acknowledgment: Confirmation of receiving the original grievance and recapping when any meetings or investigations took place
3. Summary of Grievance: Clear restatement of the key points raised in the original grievance to demonstrate understanding
4. Investigation Process: Overview of steps taken to investigate the grievance, including meetings held and evidence considered
5. Findings: Detailed explanation of the findings from the investigation, addressing each point raised
6. Decision: Clear statement of the decision reached and rationale behind it
7. Next Steps: Information about any actions to be taken and right to appeal
1. Implementation Timeline: Include when the response includes specific actions that will be taken, outlining when and how they will be implemented
2. Mediation Offer: Include when offering mediation as a potential resolution path
3. Policy References: Include when specific company policies or procedures are relevant to the decision
4. External Support Resources: Include when appropriate to refer the employee to additional support services or resources
5. Impact Assessment: Include when changes affecting other employees or departments need to be addressed
1. Meeting Minutes: Copies of minutes from any grievance meetings or investigation interviews
2. Evidence Summary: Summary of key evidence considered during the investigation
3. Relevant Policies: Copies of any company policies referenced in the response
4. Action Plan: Detailed plan of any actions to be taken, including responsibilities and timelines
5. Appeal Procedure: Detailed information about the appeal process and relevant timeframes
Complainant
Respondent
Grievance Procedure
Investigation Process
Appeal Period
Working Days
Company Policy
Staff Handbook
Workplace Relations Commission
Representative
Employee Representative
Trade Union Representative
Investigator
Mediation
Natural Justice
Fair Procedures
Material Evidence
Resolution
Disciplinary Procedure
Code of Conduct
Protected Disclosure
Confidentiality Agreement
Terms of Reference
Investigation Process
Evidence Review
Findings
Decision
Remedial Actions
Confidentiality
Appeal Rights
Implementation Timeline
Next Steps
Data Protection
Record Keeping
Policy Compliance
Fair Procedures
Natural Justice
Workplace Relations
Employee Rights
Resolution Measures
Support Services
Contact Information
Healthcare
Financial Services
Technology
Manufacturing
Retail
Education
Professional Services
Public Sector
Construction
Hospitality
Transportation
Non-profit
Telecommunications
Human Resources
Legal
Compliance
Senior Management
Operations
Employee Relations
Industrial Relations
Corporate Communications
Administration
HR Manager
HR Director
HR Business Partner
Employee Relations Manager
Department Manager
Line Manager
Operations Director
Managing Director
HR Administrator
Legal Counsel
Compliance Officer
Department Head
Regional Manager
Chief Human Resources Officer
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