The Letter of Complaint TV Programme is a formal document used when viewers need to raise concerns about television content broadcast in Ireland. This document type is essential for maintaining broadcasting standards and ensuring compliance with Irish media regulations. It should be used when a viewer wishes to formally object to programme content, whether due to factual inaccuracies, offensive material, breach of broadcasting codes, or other legitimate concerns. The letter must adhere to the Broadcasting Authority of Ireland's guidelines and typically needs to be submitted within 30 days of the broadcast. It serves as an official record of the complaint and initiates the formal complaint handling process required under Irish broadcasting legislation.
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1. Sender's Details: Full name, address, and contact information of the person making the complaint
2. Recipient's Details: Name and address of the TV station/broadcaster, relevant department, or specific person handling complaints
3. Date: Date when the letter is written
4. Programme Details: Name of programme, broadcast date and time, and channel
5. Nature of Complaint: Clear and concise statement of what the complaint is about
6. Specific Issues: Detailed explanation of the problematic content or issues
7. Impact: Description of why the content was concerning or harmful
8. Desired Resolution: Clear statement of what action you want the broadcaster to take
9. Closing: Professional closing statement with signature
1. Previous Correspondence: Reference to any previous contact with the broadcaster about this issue
2. Legal Framework: Reference to relevant broadcasting codes or regulations that were breached, if applicable
3. Witness Information: If others witnessed the broadcast and support the complaint
4. Time Limit Statement: Statement regarding the broadcaster's published time limit for complaints, if relevant
5. Social Media Impact: If the programme content had consequences on social media or wider public discourse
1. Screenshot Evidence: Screenshots or images from the programme if available
2. Previous Communications: Copies of any previous emails or correspondence about the issue
3. Supporting Documentation: Any relevant documentation that supports the complaint
4. Witness Statements: Written statements from others who viewed the programme, if applicable
5. Social Media Records: Screenshots or documentation of social media impact, if relevant
Relevant legal definitions
Programme
Broadcast
Broadcaster
Broadcasting Service
Channel
Transmission Time
Watershed
Broadcasting Code
Commercial Communication
Editorial Content
Programme Segment
Broadcasting Authority of Ireland
Offensive Content
Programme Schedule
Repeat Broadcast
Original Transmission
Network
Platform
On-Demand Service
Programming Standards
Broadcast
Broadcaster
Broadcasting Service
Channel
Transmission Time
Watershed
Broadcasting Code
Commercial Communication
Editorial Content
Programme Segment
Broadcasting Authority of Ireland
Offensive Content
Programme Schedule
Repeat Broadcast
Original Transmission
Network
Platform
On-Demand Service
Programming Standards
Clauses
Identification
Programme Details
Complaint Description
Standards Violation
Regulatory Reference
Evidence
Previous Communications
Impact Statement
Resolution Request
Privacy
Factual Accuracy
Harmful Content
Discrimination
Offensive Material
Fair Representation
Right of Reply
Impartiality
Time Sensitivity
Contact Details
Declaration of Truth
Programme Details
Complaint Description
Standards Violation
Regulatory Reference
Evidence
Previous Communications
Impact Statement
Resolution Request
Privacy
Factual Accuracy
Harmful Content
Discrimination
Offensive Material
Fair Representation
Right of Reply
Impartiality
Time Sensitivity
Contact Details
Declaration of Truth
Relevant Industries
Media and Broadcasting
Entertainment
Communications
Public Relations
Advertising
Digital Media
Consumer Services
Regulatory Compliance
Legal Services
Relevant Teams
Legal
Compliance
Content Management
Customer Relations
Communications
Public Affairs
Quality Control
Programme Standards
Viewer Services
Media Relations
Regulatory Affairs
Relevant Roles
Compliance Officer
Programme Director
Content Manager
Broadcasting Standards Manager
Media Relations Manager
Communications Director
Legal Counsel
Customer Service Representative
Viewer Relations Manager
Media Regulator
Content Editor
Production Manager
Quality Control Supervisor
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