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1. Sender's Details: Full name, address, contact information, and customer reference number (if applicable)
2. Recipient's Details: Company name, department, address, and specific contact person (if known)
3. Date: Current date of writing the complaint letter
4. Subject Line: Clear indication that this is a complaint about an expired product
5. Product Information: Specific details about the product including name, brand, batch number, expiration date, and date/location of purchase
6. Description of Issue: Clear explanation of the problem, when it was discovered, and any immediate concerns
7. Impact Statement: Description of how this has affected you and any potential health/safety concerns
8. Previous Actions Taken: Description of any immediate actions taken upon discovering the expired product
9. Requested Resolution: Clear statement of what resolution you are seeking (refund, replacement, compensation)
10. Closing Statement: Professional closing with expected timeframe for response and any legal action warnings if necessary
1. Health Impact Details: Include if consumption of the expired product resulted in any health issues or medical expenses
2. Previous Communication Reference: Include if there have been prior attempts to resolve this issue, with dates and reference numbers
3. Legal Rights Citation: Include specific references to consumer protection laws when escalating the complaint
4. Third Party Involvement: Include if other authorities (food safety, consumer protection) have been notified
5. Witness Statement Reference: Include if others witnessed the issue or were affected by the expired product
1. Purchase Evidence: Copies of receipts, invoices, or proof of purchase
2. Product Documentation: Photos of the expired product, packaging, and visible expiration date
3. Medical Documentation: If applicable, medical reports or expenses related to consuming expired product
4. Communication Records: Copies of previous correspondence with the company about this issue
5. Product Testing Results: If applicable, any laboratory or testing results showing product deterioration
Expiration Date
Best Before Date
Use By Date
Batch Number
Purchase Date
Discovery Date
Point of Sale
Seller
Manufacturer
Consumer
Merchantable Quality
Proof of Purchase
Material Defect
Unfit for Purpose
Consumer Rights
Reasonable Time
Resolution Period
Compensation
Health and Safety Risk
Product Recall
Quality Standards
Statutory Rights
Trading Standards
Retail
Food and Beverage
Consumer Goods
Pharmaceuticals
Cosmetics
Healthcare Products
Electronics
Grocery
E-commerce
Manufacturing
Distribution
Customer Service
Quality Assurance
Legal Affairs
Regulatory Compliance
Consumer Relations
Product Safety
Risk Management
Operations
Claims Processing
Customer Experience
Customer Service Representative
Quality Assurance Manager
Retail Store Manager
Consumer Rights Officer
Legal Compliance Officer
Product Safety Manager
Customer Experience Director
Operations Manager
Brand Protection Manager
Regulatory Affairs Specialist
Consumer Relations Manager
Claims Handler
Risk Management Officer
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