A Written Complaint At Work is a formal document used in Irish workplaces when an employee needs to raise serious concerns or grievances through official channels. This document is typically employed when informal resolution attempts have been unsuccessful or when the nature of the issue requires immediate formal attention. It must align with Irish employment legislation, including the Industrial Relations Acts 1946-2015 and the Workplace Relations Act 2015, while also adhering to any existing company grievance procedures. The document serves multiple purposes: it creates an official record of the complaint, initiates the formal grievance process, and provides a basis for investigation and resolution. Common scenarios requiring a Written Complaint At Work include discrimination, harassment, health and safety concerns, unfair treatment, or breach of employment terms. The document should be clear, factual, and professional, including all relevant details and supporting evidence to facilitate proper investigation and resolution.
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1. Personal and Addressee Details: Your full name, position, department, contact details, and the details of the person/department to whom the complaint is addressed
2. Date: The current date and dates of any relevant incidents
3. Subject Line: Clear identification that this is a formal complaint and brief topic
4. Introduction: Brief statement identifying this as a formal complaint and reference to company grievance procedure if applicable
5. Nature of Complaint: Clear and specific description of the issue(s) being complained about
6. Timeline of Events: Chronological account of relevant events, including specific dates, times, and locations
7. Impact Statement: Description of how the situation has affected you professionally and/or personally
8. Previous Actions Taken: Description of any informal attempts to resolve the issue or previous communications about the problem
9. Requested Resolution: Clear statement of what outcome or resolution you are seeking
10. Closing Statement: Professional closing indicating your willingness to discuss the matter and expected timeframe for response
1. Witnesses Section: Include if there were witnesses to the incidents described - list names and roles of any witnesses
2. Health and Safety Implications: Include if the complaint involves workplace safety or health concerns
3. Union Representative Details: Include if you are being represented by a union in this matter
4. Legal Framework: Include if the complaint relates to specific violations of employment law or regulations
5. Confidentiality Statement: Include if the matter is sensitive and requires explicit confidentiality
1. Evidence Log: Chronological list of all supporting documents attached
2. Email Communications: Copies of relevant email exchanges related to the complaint
3. Witness Statements: Written statements from witnesses if available
4. Medical Records: If complaint involves health/injury issues (only relevant sections)
5. Performance Reviews: If complaint relates to performance evaluations or career progression
6. Photographic Evidence: Any relevant photos or visual evidence of the issue
7. Company Policies: Copies of relevant company policies that relate to the complaint
Relevant legal definitions
Grievance
Complainant
Respondent
Line Manager
Workplace
Company Policy
Harassment
Bullying
Discrimination
Protected Disclosure
Misconduct
Grievance Procedure
Working Hours
Material Evidence
Witness Statement
Resolution
Mediation
Protected Characteristics
Workplace Relations Commission
Union Representative
Constructive Dismissal
Retaliation
Reasonable Accommodation
Health and Safety Representative
Investigation Process
Complainant
Respondent
Line Manager
Workplace
Company Policy
Harassment
Bullying
Discrimination
Protected Disclosure
Misconduct
Grievance Procedure
Working Hours
Material Evidence
Witness Statement
Resolution
Mediation
Protected Characteristics
Workplace Relations Commission
Union Representative
Constructive Dismissal
Retaliation
Reasonable Accommodation
Health and Safety Representative
Investigation Process
Clauses
Personal Details
Incident Description
Timeline
Previous Actions
Evidence Reference
Witness Information
Confidentiality
Health and Safety
Discrimination
Harassment
Working Conditions
Employment Terms
Retaliation Protection
Resolution Request
Union Representation
Legal Rights
Company Policy Reference
Impact Statement
Investigation Request
Remedy Sought
Document Authentication
Privacy Protection
Professional Conduct
Workplace Relations
Supporting Documentation
Incident Description
Timeline
Previous Actions
Evidence Reference
Witness Information
Confidentiality
Health and Safety
Discrimination
Harassment
Working Conditions
Employment Terms
Retaliation Protection
Resolution Request
Union Representation
Legal Rights
Company Policy Reference
Impact Statement
Investigation Request
Remedy Sought
Document Authentication
Privacy Protection
Professional Conduct
Workplace Relations
Supporting Documentation
Relevant Industries
Healthcare
Financial Services
Technology
Manufacturing
Retail
Education
Construction
Professional Services
Hospitality
Transportation
Public Sector
Telecommunications
Food and Beverage
Pharmaceutical
Energy
Relevant Teams
Human Resources
Legal
Operations
Administration
Management
Executive Leadership
Health and Safety
Compliance
Employee Relations
Industrial Relations
Relevant Roles
Employee
Manager
Supervisor
HR Director
Department Head
Chief Executive Officer
Operations Manager
Team Leader
Project Manager
Administrator
Coordinator
Specialist
Officer
Associate
Director
Vice President
Executive
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