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1. Sender's Details: Full name, address, contact information, and customer reference number if applicable
2. Recipient's Details: Dealer/manufacturer's name, address, and any relevant department or reference numbers
3. Vehicle Information: Details of the car including make, model, year, VIN number, registration number, and date of purchase
4. Fault Description: Clear and detailed description of the problem(s) with the vehicle, when they started, and their impact
5. Timeline of Events: Chronological account of when issues were discovered and any attempts to resolve them
6. Legal Basis: Reference to relevant consumer rights and legislation that support your complaint
7. Resolution Request: Clear statement of what remedy you are seeking (repair, replacement, refund, etc.)
8. Closing Statement: Deadline for response and potential further action if matter remains unresolved
1. Previous Communications: Summary of previous contact with dealer/manufacturer - include if there have been prior attempts to resolve the issue
2. Expert Opinion: Details of any independent mechanic's assessment or expert reports - include if technical evaluation has been obtained
3. Financial Impact: Breakdown of additional costs incurred due to the fault - include if seeking compensation for related expenses
4. Warranty Information: Details of any applicable warranty - include if the vehicle is still under warranty
5. Safety Concerns: Specific details about safety implications - include if the fault poses safety risks
6. Alternative Transport Arrangements: Details of alternative transport costs - include if claiming for these expenses
1. Documentation List: List of all enclosed documents such as purchase agreement, service history, repair receipts
2. Photographic Evidence: Dated photographs showing the fault(s) where visible
3. Expert Report: Technical report from qualified mechanic or assessor
4. Communication Log: Chronological log of all communications with dealer/manufacturer
5. Expense Records: Itemized list of all related expenses with supporting receipts
Fault
Defect
Merchantable Quality
Fit for Purpose
Purchase Agreement
Warranty
Service History
Vehicle Identification Number (VIN)
Registration Number
Purchase Date
Delivery Date
Dealer
Manufacturer
Authorized Representative
Service Center
Technical Specification
Safety Standard
Reasonable Time
Material Breach
Consumer Rights
Repair Costs
Consequential Loss
Expert Assessment
Roadworthy Condition
Product Description
Fault Description
Purchase Details
Consumer Rights
Warranty Claims
Timeline of Events
Previous Communications
Technical Assessment
Safety Concerns
Financial Impact
Remedial Actions
Resolution Request
Evidence Reference
Response Timeline
Legal Compliance
Documentation Requirements
Contact Information
Automotive
Retail
Consumer Services
Legal Services
Insurance
Manufacturing
Transportation
Customer Service
Legal Affairs
Consumer Relations
Quality Assurance
Claims Processing
Compliance
Dispute Resolution
After Sales Support
Technical Support
Warranty Administration
Customer Service Manager
Consumer Rights Advisor
Automotive Service Manager
Quality Assurance Inspector
Claims Handler
Legal Compliance Officer
Customer Relations Executive
Warranty Manager
Consumer Protection Officer
Automotive Sales Manager
Dispute Resolution Specialist
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