Maintenance Service Agreement Template for Indonesia

1. Emergency Services: Additional provisions for emergency maintenance services and response times, include when 24/7 support is required

2. Spare Parts and Materials: Include when the agreement covers supply and storage of spare parts

3. Warranty: Specific warranties for parts and workmanship, include when physical components are being maintained or replaced

4. Intellectual Property: Include when maintenance involves software, technical documentation, or proprietary systems

5. Staff Requirements: Include when specific qualifications or security clearances are required for maintenance personnel

6. Environmental Compliance: Include when maintenance activities have environmental implications

7. Subcontracting: Include when the service provider may need to engage subcontractors

8. Performance Bonds: Include for high-value maintenance contracts requiring additional security

9. Training and Knowledge Transfer: Include when client's staff need training on maintained systems

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and maintenance schedule

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates for different service types, and payment terms

3. Schedule 3 - Service Level Agreement: Specific performance metrics, response times, and penalties for non-compliance

4. Schedule 4 - Equipment and Assets: List of equipment and assets covered under the maintenance agreement

5. Schedule 5 - Key Personnel: Details of key maintenance staff and their qualifications

6. Schedule 6 - Maintenance Procedures: Step-by-step procedures for routine maintenance tasks

7. Appendix A - Incident Report Template: Standard template for reporting maintenance incidents and issues

8. Appendix B - Health and Safety Procedures: Detailed safety protocols and procedures

9. Appendix C - Quality Assurance Forms: Forms and checklists for quality control and inspection