Maintenance Service Agreement Template for Germany

1. Data Protection: Required if personal data is processed during maintenance services

2. Insurance: Detailed insurance requirements for high-risk or high-value maintenance services

3. Intellectual Property: Needed if maintenance involves software or proprietary systems

4. Training: Include if service provider must train customer's personnel

5. Spare Parts: Required if maintenance includes supply and storage of spare parts

6. Subcontractors: Include if service provider may use subcontractors

7. Equipment and Facilities: Needed if specific equipment or facilities must be provided by either party

8. Emergency Services: Include for critical maintenance services requiring emergency response

9. Quality Management: Required for industries with specific quality standards

10. Environmental Compliance: Include if maintenance activities have environmental impact

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics and service level requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Maintenance Schedule: Timing and frequency of regular maintenance activities

5. Schedule 5 - Contact Details: Key contact persons and escalation procedures

6. Schedule 6 - Site Access Procedures: Procedures for accessing customer sites and facilities

7. Appendix A - Health and Safety Requirements: Specific safety procedures and requirements

8. Appendix B - Required Documentation: List of maintenance records and reports to be maintained

9. Appendix C - Equipment List: Inventory of equipment covered by maintenance services