The Project Support Agreement is essential for businesses operating in Hong Kong that require structured support services for their projects or operations. This agreement type is commonly used when one party needs to engage another for ongoing technical, operational, or professional support services. The document is drafted under Hong Kong law and reflects local business practices and regulatory requirements, including compliance with the Hong Kong Contracts Ordinance, Personal Data (Privacy) Ordinance, and relevant industry-specific regulations. It typically covers service scope, performance metrics, payment terms, liability allocation, and dispute resolution mechanisms. The agreement is particularly valuable for complex projects requiring sustained support or specialized expertise, ensuring clear delineation of responsibilities and service standards between parties.
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1. Parties: Identification of the parties entering into the agreement, including full legal names and addresses
2. Background: Context of the agreement, including project overview and purpose of the support arrangement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Scope of Support Services: Detailed description of the support services to be provided
5. Term and Termination: Duration of the agreement and circumstances for termination
6. Payment Terms: Fees, payment schedule, and invoicing requirements
7. Service Provider's Obligations: Key responsibilities and commitments of the support provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Performance Standards: Expected service levels and quality standards
10. Confidentiality: Protection and handling of confidential information
11. Liability and Indemnification: Risk allocation between parties and limitation of liability
12. Force Majeure: Provisions for handling events beyond parties' reasonable control
13. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
14. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Personnel: Specific provisions regarding key personnel, qualifications, and replacement - include when support involves staffing
2. Equipment and Materials: Provisions regarding supply or use of equipment - include when physical assets are involved
3. Intellectual Property Rights: Detailed IP ownership and licensing provisions - include when support involves creation or use of IP
4. Data Protection: Specific data handling and privacy requirements - include when personal or sensitive data is involved
5. Insurance: Specific insurance requirements - include for high-risk or regulated projects
6. Compliance with Laws: Specific regulatory compliance requirements - include for regulated industries
7. Security Requirements: IT or physical security requirements - include for projects with security concerns
8. Business Continuity: Disaster recovery and business continuity requirements - include for critical support services
1. Schedule 1 - Services Description: Detailed technical specification of support services
2. Schedule 2 - Service Levels: Specific performance metrics and service level requirements
3. Schedule 3 - Fees and Payment: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key personnel and their roles/responsibilities
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Technical Requirements: Specific technical standards and requirements
7. Appendix A - Contact Details: Contact information for key representatives and escalation points
8. Appendix B - Required Reports: Templates and specifications for required reporting
Relevant legal definitions
Agreement
Affiliate
Applicable Law
Business Day
Charges
Client
Client Materials
Commencement Date
Confidential Information
Contract Year
Data Protection Laws
Deliverables
Documentation
Effective Date
Equipment
Force Majeure Event
Good Industry Practice
Hong Kong
Initial Term
Intellectual Property Rights
Key Personnel
Milestones
Notice
Personnel
Project
Project Manager
Project Plan
Project Site
Service Credits
Service Levels
Services
Service Provider
Service Provider Materials
Service Recipients
Specifications
Support Hours
Support Request
Support Services
Term
Third Party
Working Hours
Affiliate
Applicable Law
Business Day
Charges
Client
Client Materials
Commencement Date
Confidential Information
Contract Year
Data Protection Laws
Deliverables
Documentation
Effective Date
Equipment
Force Majeure Event
Good Industry Practice
Hong Kong
Initial Term
Intellectual Property Rights
Key Personnel
Milestones
Notice
Personnel
Project
Project Manager
Project Plan
Project Site
Service Credits
Service Levels
Services
Service Provider
Service Provider Materials
Service Recipients
Specifications
Support Hours
Support Request
Support Services
Term
Third Party
Working Hours
Clauses
Interpretation
Appointment
Term and Duration
Service Provider Obligations
Client Obligations
Service Levels
Key Performance Indicators
Personnel
Subcontracting
Payment Terms
Invoicing
Intellectual Property Rights
Confidentiality
Data Protection
Force Majeure
Change Control
Termination
Consequences of Termination
Assignment and Novation
Liability and Indemnification
Insurance
Dispute Resolution
Governing Law and Jurisdiction
Notices
Entire Agreement
Severability
Waiver
Force Majeure
Anti-Corruption
Compliance with Laws
Third Party Rights
Amendments
Business Continuity
Audit Rights
Health and Safety
Environmental Compliance
Security Requirements
Warranties
Service Credits
Reporting Requirements
Record Keeping
Appointment
Term and Duration
Service Provider Obligations
Client Obligations
Service Levels
Key Performance Indicators
Personnel
Subcontracting
Payment Terms
Invoicing
Intellectual Property Rights
Confidentiality
Data Protection
Force Majeure
Change Control
Termination
Consequences of Termination
Assignment and Novation
Liability and Indemnification
Insurance
Dispute Resolution
Governing Law and Jurisdiction
Notices
Entire Agreement
Severability
Waiver
Force Majeure
Anti-Corruption
Compliance with Laws
Third Party Rights
Amendments
Business Continuity
Audit Rights
Health and Safety
Environmental Compliance
Security Requirements
Warranties
Service Credits
Reporting Requirements
Record Keeping
Relevant Industries
Information Technology
Construction
Professional Services
Manufacturing
Healthcare
Financial Services
Telecommunications
Energy
Infrastructure
Education
Real Estate Development
Engineering Services
Relevant Teams
Legal
Operations
Project Management
Procurement
Commercial
Technical Support
Service Delivery
Risk and Compliance
Business Development
Account Management
Finance
IT Operations
Relevant Roles
Project Manager
Contract Manager
Legal Counsel
Operations Director
Technical Support Manager
Chief Operating Officer
Procurement Manager
Business Development Manager
Account Manager
Service Delivery Manager
Commercial Director
Risk Manager
Compliance Officer
Technical Director
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