Complaint Letter To Supplier For Defective Product Template for Hong Kong

1. Sender's Details: Full name, address, contact information, and any relevant customer/order reference numbers

2. Recipient's Details: Company name, address, department/person responsible for handling complaints

3. Date: Date of the letter

4. Subject Line: Clear indication that this is a formal complaint about a defective product

5. Purchase Details: Information about when and where the product was purchased, including order numbers, invoice numbers, and purchase price

6. Product Details: Specific description of the product including model number, serial number, and other identifying information

7. Defect Description: Detailed description of the defect or issue, when it was discovered, and its impact

8. Legal Basis: Reference to relevant consumer rights and applicable legislation

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Specific Demand: Clear statement of what remedy is being sought (replacement, refund, repair)

11. Deadline: Reasonable timeframe for response and resolution

1. Proof of Purchase: Copies of receipts, invoices, or order confirmations

2. Product Documentation: Product manual, warranty card, or other relevant product documentation

3. Photographic Evidence: Photos or videos documenting the defect

4. Communication Records: Copies of previous correspondence, chat logs, or call records regarding the issue

5. Expert Reports: Any technical reports or professional assessments of the defect

6. Expense Records: Documentation of any additional costs incurred due to the defective product