The Complaint Letter For Poor Quality Of Clothes is a formal document used when a consumer needs to address quality issues with clothing purchases in Hong Kong. It's designed to comply with Hong Kong's consumer protection framework, particularly the Sale of Goods Ordinance (Cap. 26) and Trade Descriptions Ordinance (Cap. 362). This document should be used when informal attempts to resolve quality issues have failed, and a formal written complaint is necessary. It includes detailed information about the purchase, specific quality issues, evidence of defects, and requested remedies. The letter serves both as a formal demand for resolution and potentially as evidence if legal action becomes necessary. It's particularly important in Hong Kong's retail environment where consumer rights are strongly protected but must be properly exercised through formal channels.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Store/company name, address, department, and any relevant reference numbers

3. Purchase Information: Details of when and where the item was purchased, including receipt number and price

4. Product Description: Specific details about the clothing item(s) including brand, size, color, and style number

5. Description of Defects: Clear and detailed explanation of the quality issues found

6. Impact Statement: How the poor quality has affected you and why it's unacceptable

7. Legal Basis: Reference to relevant consumer rights and legislation

8. Desired Resolution: Clear statement of what remedy you're seeking (refund, replacement, etc.)

9. Response Timeline: Specification of when you expect to receive a response