Complaint Letter Missing Goods Template for Hong Kong

1. Sender and Recipient Details: Full contact information including name, address, contact numbers, and email addresses of both parties

2. Reference Information: Order number, invoice number, date of purchase, and any other relevant reference numbers

3. Subject Line: Clear indication that this is a formal complaint about missing goods

4. Opening Statement: Brief introduction stating the purpose of the letter and identifying yourself as a customer

5. Order Details: Detailed description of what was ordered, including quantities, specifications, and prices

6. Description of Issue: Clear explanation of which goods are missing and how this was discovered

7. Impact Statement: Description of how the missing goods have affected you or your business

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what action you want taken to resolve the situation

10. Closing: Professional closing with deadline for response and your contact details

1. Proof of Purchase: Copies of receipts, invoices, or order confirmations

2. Delivery Documentation: Delivery notes, shipping documents, or photographs showing incomplete delivery

3. Communication Records: Copies of previous emails, letters, or notes from phone conversations regarding the issue

4. Product Documentation: Original order specifications, product descriptions, or catalogs showing what should have been delivered

5. Photographic Evidence: Photos of received goods showing missing items or incomplete delivery