Complaint Letter About Cleaning Services Template for Hong Kong

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and relevant department/person

3. Date: Date of writing the complaint letter

4. Subject Line: Clear identifier of the letter's purpose (e.g., 'Complaint Regarding Unsatisfactory Cleaning Services')

5. Service Details: Information about the contracted cleaning service, including dates, contract reference numbers, and service scope

6. Issue Description: Detailed description of the specific problems with the cleaning service

7. Impact Statement: Explanation of how the poor service has affected you/your business

8. Previous Communications: Reference to any previous attempts to resolve the issue

9. Required Resolution: Clear statement of what actions you expect to resolve the situation

10. Response Timeline: Specification of when you expect to receive a response

11. Closing: Professional closing statement and signature

1. Photographic Evidence: Photos documenting the unsatisfactory cleaning work or damages

2. Service Contract: Copy of the original service agreement or contract

3. Communication Log: Copies of previous emails, messages, or notes from conversations about the issues

4. Invoice Records: Copies of relevant invoices and payment records

5. Inspection Reports: Any professional assessments or inspection reports of the cleaning work