The Grievance Decision Letter is a critical document in the formal workplace dispute resolution process under England and Wales employment law. It is issued following the completion of a grievance investigation and must be provided within a reasonable timeframe after the final grievance hearing. The letter serves multiple purposes: it formally documents the employer's decision, provides transparency about the investigation process, explains the reasoning behind the conclusion, and outlines the employee's right to appeal. Following ACAS guidelines, the Grievance Decision Letter should be clear, comprehensive, and maintain a professional tone throughout.
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1. Addressee Details: Full name and address of the employee receiving the grievance decision
2. Reference to Original Grievance: Date and nature of the original grievance raised, including key points from the complaint
3. Investigation Process: Summary of steps taken to investigate the grievance, including meetings held and evidence reviewed
4. Decision: Clear statement of whether grievance is upheld, partially upheld, or not upheld, with specific responses to each grievance point
5. Reasoning: Detailed explanation of how the decision was reached, including reference to relevant policies or procedures
6. Appeal Rights: Information about the right to appeal, including time limits and process to follow
1. Next Steps: Required when specific actions need to be taken following the decision, including timelines and responsibilities
2. Support Options: Information about available support services such as Employee Assistance Programs or counseling services
3. Additional Recommendations: Any broader recommendations or changes to workplace practices that arise from the grievance
1. Investigation Notes: Detailed notes from investigatory meetings and interviews conducted during the grievance process
2. Evidence Documents: Copies of relevant documents, emails, or other evidence reviewed during the investigation
3. Appeal Form: Standard form for submitting an appeal against the grievance decision
4. Relevant Policies: Copies of workplace policies relevant to the grievance decision
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