Grievance Letter Response Template for England and Wales

A Grievance Letter Response is a formal written reply to an employee's workplace complaint or concern, governed by employment law in England and Wales. It forms part of the official grievance procedure and must comply with the ACAS Code of Practice. The response addresses specific concerns raised by the employee, outlines the investigation process, presents findings, and communicates the decision, while ensuring compliance with employment legislation and workplace policies.

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What is a Grievance Letter Response?

The Grievance Letter Response is a crucial document in employment relations under English and Welsh law, used when responding to formal employee complaints. Following receipt of a grievance, employers must provide a written response that demonstrates a fair and thorough investigation process. The response must address all points raised in the original grievance, detail the investigation findings, and clearly communicate the outcome. It should comply with the ACAS Code of Practice and relevant employment legislation, while maintaining professional tone and offering appeal rights.

What sections should be included in a Grievance Letter Response?

1. Acknowledgment: Confirm receipt of the grievance and reference date received

2. Understanding of Complaint: Clear summary of the grievance points raised

3. Investigation Process: Description of steps taken to investigate the grievance

4. Findings: Detailed response to each point raised in the grievance

5. Decision: Clear statement of outcome and any actions to be taken

6. Appeal Rights: Information about right to appeal and process

What sections are optional to include in a Grievance Letter Response?

1. Meeting Summary: Summary of any formal grievance meetings that were held as part of the investigation process

2. Witness Statements Reference: Reference to and summary of any witness evidence gathered during the investigation

3. Mediation Proposal: Proposal for mediation where appropriate for resolving ongoing workplace relationships

What schedules should be included in a Grievance Letter Response?

1. Investigation Notes: Detailed notes from investigation meetings and interviews

2. Evidence Documents: Copies of relevant documents, emails, or other evidence considered

3. Appeal Procedure: Detailed explanation of appeal process and timeframes

4. Relevant Policies: Copies of workplace policies referenced in the response

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents

Jurisdiction

England and Wales

Publisher

Genie AI

Document Type

Grievance Letter

Cost

Free to use

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