1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, recommended for enterprise or critical services

2. Professional Services: Terms for additional implementation, training, or consulting services if offered

3. Service Credits: Financial compensation scheme for service level failures, typically for enterprise customers

4. Audit Rights: Customer rights to audit security and compliance, usually for regulated industries

5. Data Migration: Terms for importing and exporting customer data, important for complex implementations

6. Multi-tenant Provisions: Specific terms for shared infrastructure environments, relevant for multi-tenant SaaS

7. Insurance Requirements: Specific insurance obligations, typically for enterprise or high-value contracts

1. Schedule 1 - Service Description: Detailed description of the SaaS service, features, and functionality

2. Schedule 2 - Service Level Metrics: Specific performance metrics, measurement methods, and reporting

3. Schedule 3 - Support Services: Detailed support procedures, escalation paths, and response times

4. Schedule 4 - Security Requirements: Detailed security protocols, standards, and compliance requirements

5. Schedule 5 - Fee Schedule: Detailed pricing, payment terms, and fee calculations

6. Schedule 6 - Data Processing Terms: Specific data handling procedures and privacy compliance measures

7. Schedule 7 - Technical Requirements: Customer infrastructure requirements and technical specifications

8. Appendix A - Incident Response Plan: Procedures for handling and reporting security incidents

9. Appendix B - Service Credit Calculations: Detailed methodology for calculating service credits