Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification of the API service provider and the customer/client
2. Background: Context of the agreement, purpose of the API service, and general objectives
3. Definitions: Detailed definitions of technical terms, metrics, and key concepts used throughout the agreement
4. Service Description: Detailed description of the API service, including functionality, endpoints, and features
5. Service Level Metrics: Specific, measurable performance indicators including uptime, response time, and error rates
6. Service Availability: Guaranteed uptime periods, maintenance windows, and downtime notifications
7. Support Services: Support levels, response times, and escalation procedures
8. Security Requirements: Security standards, data protection measures, and compliance requirements
9. Monitoring and Reporting: Performance monitoring methods and reporting frequency
10. Service Credits: Compensation framework for service level breaches
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Payment Terms: Pricing, payment schedule, and billing procedures
13. General Terms: Standard legal provisions including governing law, dispute resolution, and liability limitations
1. Data Processing Terms: Required when the API processes personal data, detailing data handling procedures and compliance with privacy laws
2. High Availability Configuration: Used for critical systems requiring advanced availability arrangements and disaster recovery procedures
3. Custom Integration Requirements: Needed when specific client integration needs must be addressed
4. Volume Commitments: Include when there are specific API call volume guarantees or limitations
5. Beta Services: Required when including provisions for beta or experimental API features
6. Third-Party Services: Include when the API service incorporates or depends on third-party services
7. Geographic Restrictions: Needed when service availability or performance varies by region
8. Industry-Specific Compliance: Required for APIs serving regulated industries with specific compliance requirements
1. Schedule 1 - Technical Specifications: Detailed technical specifications of the API, including endpoints, methods, and response formats
2. Schedule 2 - Service Level Metrics Details: Detailed breakdown of all service level metrics, measurement methods, and calculations
3. Schedule 3 - Fee Schedule: Detailed pricing tiers, additional charges, and payment terms
4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures
5. Appendix A - API Documentation: Complete API documentation including authentication, endpoints, and usage examples
6. Appendix B - Security Standards: Detailed security protocols, compliance certifications, and security testing procedures
7. Appendix C - Incident Response Plan: Procedures for handling service disruptions, security incidents, and major outages
Access Credentials
Authentication
Authorized Users
Available/Availability
Business Day
Change Management Process
Client Data
Confidential Information
Documentation
Downtime
Emergency Maintenance
End Users
Error
Error Response Rate
Force Majeure Event
Implementation Period
Incident
Integration
Intellectual Property Rights
Latency
Maintenance Window
Major Release
Minor Release
Monthly Uptime Percentage
OAuth
Permitted Purpose
Personal Information
Platform
Rate Limit
Response Time
REST API
API Endpoints
Scheduled Maintenance
Security Breach
Service Credits
Service Levels
Service Level Failure
Support Hours
Support Services
System Requirements
Term
Third-Party Services
Throttling
API Token
Usage Data
User Interface
Version
API Calls
Critical Incident
Resolution Time
Performance Standards
Service Level Metrics
Availability
Support Services
Security Requirements
Data Protection
Confidentiality
Intellectual Property
Payment Terms
Service Credits
Liability
Force Majeure
Term and Termination
Change Management
Access Rights
Authentication
Rate Limiting
Maintenance
Monitoring
Reporting
Disaster Recovery
Integration Requirements
Documentation
Compliance
Audit Rights
Dispute Resolution
Insurance
Warranties
Indemnification
Assignment
Subcontracting
Notice
Governing Law
Severability
Entire Agreement
Data Processing
Security Breach
Version Control
API Usage
Emergency Response
Technology
Financial Services
Healthcare
E-commerce
Telecommunications
Software Development
Cloud Services
Digital Marketing
Insurance
Banking
Logistics
Manufacturing
Legal
Information Technology
Product Development
Operations
Infrastructure
Security
Compliance
Customer Success
Technical Support
Sales
Commercial
Risk Management
Chief Technology Officer
API Product Manager
Technical Director
Solutions Architect
Integration Specialist
Service Delivery Manager
Technical Account Manager
Legal Counsel
Compliance Officer
Infrastructure Manager
Security Officer
Commercial Manager
Product Owner
Development Team Lead
Operations Manager
Find the exact document you need
5 Day SLA
An Australian-law governed Service Level Agreement establishing 5-day service delivery commitments, performance metrics, and compliance requirements between provider and customer.
4 Hour SLA
An Australian law-compliant Service Level Agreement template specifying 4-hour response time commitments with associated performance metrics and remedies.
SLA Security
An Australian-law governed Security Service Level Agreement defining security service standards, performance metrics, and compliance requirements.
Service Level Agreement Internet Provider
Australian-compliant Internet Service Provider SLA template covering service standards, performance metrics, and regulatory requirements under Australian telecommunications law.
Internal SLA
An Australian-compliant internal agreement defining service standards and performance metrics between departments within the same organization.
Customer Based SLA
An Australian-law governed Service Level Agreement defining service performance metrics, standards, and remedies between service provider and customer.
Default SLA
An Australian-compliant Service Level Agreement template defining service standards, performance metrics, and obligations between service providers and customers.
SLA Site
An Australian-compliant Service Level Agreement governing site-specific services, performance standards, and operational requirements at designated locations.
SLA For Problem Management
An Australian-law governed Service Level Agreement that defines terms, metrics, and procedures for systematic problem management and resolution in IT services.
Managed Services Service Level Agreement
An Australian-compliant Service Level Agreement specifying performance standards and obligations for managed services delivery.
SLA And Sop
An Australian law-compliant combined Service Level Agreement and Standard Operating Procedures document defining service standards and operational procedures.
Improved SLA
An enhanced Service Level Agreement template for Australian jurisdiction, featuring comprehensive performance metrics and service standards with robust accountability mechanisms.
Average SLA
An Australian-law governed Service Level Agreement defining service standards, metrics, and remedies between provider and customer.
Agency SLA
An Australian-compliant Agency Service Level Agreement defining the relationship between principal and agent, including service standards and performance metrics.
SLA Production
An Australian-compliant Service Level Agreement template for production services, establishing performance standards and quality metrics for manufacturing and production operations.
Service Level Agreement For Schools
An Australian-law governed agreement defining service levels and performance standards between service providers and educational institutions, incorporating educational regulatory requirements.
Server Level Agreement
An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Sales SLA
An Australian-compliant Service Level Agreement defining performance standards and commitments for sales-related services, aligned with Australian Consumer Law.
Outsourcing SLA
Australian-law governed Outsourcing Service Level Agreement defining service standards, performance metrics, and operational requirements between provider and customer.
Cleaning Service Level Agreement
An Australian-law governed agreement establishing terms and performance standards for professional cleaning services, including service specifications and compliance requirements.
Task SLA
Australian-compliant Service Level Agreement template for task-based service delivery arrangements, including performance standards and measurement criteria.
SLA Training
An Australian-law governed Service Level Agreement for training services that establishes quality standards, performance metrics, and delivery requirements.
SLA Tier 3
An Australian-law governed Service Level Agreement defining Tier 3 service delivery standards, performance metrics, and support procedures for non-critical business services.
SLA Storage
An Australian-compliant agreement defining terms, conditions, and service levels for professional storage services, incorporating relevant federal and state regulations.
SLA Level 1
An Australian-compliant basic Service Level Agreement defining core service standards and performance requirements between service provider and customer.
SLA In System Design
An Australian-law governed Service Level Agreement defining performance metrics and responsibilities for system design services, including technical specifications and compliance requirements.
SLA Employee
An Australian Employee Service Level Agreement establishing performance standards and service delivery expectations while complying with Australian employment law.
SLA Asset Management
An Australian-law governed Service Level Agreement outlining terms, conditions, and performance standards for professional asset management services.
Shipping SLA
An Australian-compliant Service Level Agreement for shipping services, establishing performance standards and operational requirements under Australian maritime law.
Latency SLA
An Australian-law governed SLA document defining latency requirements, measurements, and remedies for service delivery performance.
Guaranteed SLA
An Australian-law governed agreement establishing guaranteed service levels and performance standards with specific metrics and remedies for service delivery.
Finance SLA
An Australian-law governed agreement establishing performance standards and service expectations for financial services, including regulatory compliance and service metrics.
Email SLA
An Australian-compliant Service Level Agreement for email services, defining performance standards and obligations between provider and client.
Quality SLA
An Australian-law governed agreement establishing measurable service quality standards, performance metrics, and compliance requirements between service providers and customers.
Premium SLA
An Australian-law governed Premium Service Level Agreement defining enhanced service standards, support arrangements, and performance commitments for business-critical services.
Office SLA
An Australian-law governed agreement defining service levels and performance standards for office-related services, including operational metrics and compliance requirements.
Monthly SLA
Australian-compliant monthly Service Level Agreement template defining service standards, performance metrics, and remedies between providers and customers.
Marketing SLA
An Australian-law governed agreement setting performance standards and delivery expectations for marketing services, with compliance requirements and service metrics.
Demo SLA
An Australian-compliant Service Level Agreement template outlining service delivery commitments and performance metrics between providers and customers.
Data Slas
An Australian-law governed agreement defining service levels and requirements for data-related services, ensuring compliance with local privacy and data protection regulations.
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it


.png)
.png)