The Operation And Maintenance Contract is a critical document used when an organization requires professional maintenance and operational services for its facilities, equipment, or infrastructure assets. This agreement, governed by Australian law, is particularly important for businesses that need to ensure their assets are maintained to specific standards while complying with regulatory requirements. The contract typically includes detailed specifications for maintenance schedules, performance standards, safety protocols, and operational procedures. It is designed to protect both the asset owner and the service provider by clearly defining responsibilities, risk allocation, and performance metrics. This document is essential for organizations looking to outsource their maintenance operations while maintaining control over asset performance and reliability. The contract incorporates relevant Australian legislative requirements, industry standards, and best practices for asset management and maintenance operations.
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1. Parties: Identification of the contracting parties - typically the facility owner/operator and the maintenance contractor
2. Background: Context of the agreement, facility description, and purpose of the maintenance services
3. Definitions and Interpretation: Defined terms, rules of interpretation, and hierarchy of documents
4. Term and Extension: Duration of the contract, commencement date, and extension options
5. Scope of Services: Detailed description of maintenance and operational services to be provided
6. Contractor's Obligations: Key responsibilities, performance standards, and compliance requirements
7. Principal's Obligations: Access rights, information provision, and other owner responsibilities
8. Personnel and Subcontracting: Requirements for contractor's staff, key personnel, and subcontractor management
9. Health, Safety and Environment: HSE requirements, compliance obligations, and reporting procedures
10. Quality Assurance: Quality management requirements and standards to be maintained
11. Performance Monitoring: KPIs, performance measurement, and reporting requirements
12. Payment Terms: Fees, payment schedule, invoicing, and payment procedures
13. Insurance and Liability: Required insurance coverage, liability limitations, and indemnities
14. Default and Termination: Events of default, termination rights, and consequences
15. Dispute Resolution: Process for resolving disputes between parties
16. General Provisions: Standard boilerplate clauses including notices, governing law, and entire agreement
1. Emergency Response: Required for critical infrastructure or high-risk facilities, detailing emergency procedures and response times
2. Spare Parts Management: Include when contractor is responsible for maintaining spare parts inventory
3. Asset Management System: Required when contractor must use or integrate with specific asset management systems
4. Innovation and Continuous Improvement: For longer-term contracts where ongoing optimization is expected
5. Training and Knowledge Transfer: Include when contractor must provide training to principal's staff
6. Transition In/Out: Required for complex facilities requiring handover periods
7. Energy Management: Include for facilities where energy efficiency is a key requirement
8. Security Requirements: For sensitive facilities requiring specific security protocols
9. Environmental Management: Required for facilities with significant environmental impacts
10. Warranty Management: Include when contractor manages equipment warranties
1. Schedule 1 - Scope of Services: Detailed technical specifications of maintenance and operational services
2. Schedule 2 - Site Information: Facility details, layouts, and access requirements
3. Schedule 3 - Performance Standards: Detailed KPIs, performance metrics, and measurement methodologies
4. Schedule 4 - Fee Schedule: Detailed breakdown of fees, rates, and pricing mechanisms
5. Schedule 5 - Required Insurance: Specific insurance requirements and coverage levels
6. Schedule 6 - HSE Requirements: Detailed health, safety, and environmental procedures
7. Schedule 7 - Forms and Templates: Standard forms for reporting, requests, and notifications
8. Schedule 8 - Equipment Register: List of equipment covered under the maintenance scope
9. Schedule 9 - Maintenance Plans: Preventive and corrective maintenance schedules
10. Schedule 10 - Key Personnel: Details of key staff and their qualifications
11. Appendix A - Technical Specifications: Detailed technical requirements and standards
12. Appendix B - Site Rules: Specific rules and procedures for site access and conduct
Relevant legal definitions
Acceptance Tests
Applicable Laws
Approved Subcontractor
Asset Register
Background IP
Business Day
Change Order
Commencement Date
Completion Certificate
Confidential Information
Contract Documents
Contract Price
Contractor
Contractor's Equipment
Contractor's Personnel
Corrective Maintenance
Defects
Emergency Maintenance
Environmental Requirements
Equipment
Facility
Force Majeure Event
Good Industry Practice
GST
HSE Requirements
Insolvency Event
Intellectual Property Rights
Key Performance Indicators
Key Personnel
Maintenance Plan
Maintenance Services
Major Default
Operating Hours
Operating Procedures
Operation Services
Performance Standards
Planned Maintenance
Principal
Principal's Representative
Quality Management System
Related Entity
Response Time
Schedule of Rates
Service Levels
Site
Site Rules
Spare Parts
Special Tools
Specifications
Subcontractor
Term
Termination Date
Third Party
Variation
Warranty Period
Work Health and Safety Laws
Works
Applicable Laws
Approved Subcontractor
Asset Register
Background IP
Business Day
Change Order
Commencement Date
Completion Certificate
Confidential Information
Contract Documents
Contract Price
Contractor
Contractor's Equipment
Contractor's Personnel
Corrective Maintenance
Defects
Emergency Maintenance
Environmental Requirements
Equipment
Facility
Force Majeure Event
Good Industry Practice
GST
HSE Requirements
Insolvency Event
Intellectual Property Rights
Key Performance Indicators
Key Personnel
Maintenance Plan
Maintenance Services
Major Default
Operating Hours
Operating Procedures
Operation Services
Performance Standards
Planned Maintenance
Principal
Principal's Representative
Quality Management System
Related Entity
Response Time
Schedule of Rates
Service Levels
Site
Site Rules
Spare Parts
Special Tools
Specifications
Subcontractor
Term
Termination Date
Third Party
Variation
Warranty Period
Work Health and Safety Laws
Works
Clauses
Interpretation
Term and Extension
Scope of Services
Performance Standards
Contractor Obligations
Principal Obligations
Personnel and Resources
Health and Safety
Environmental Compliance
Quality Assurance
Subcontracting
Reporting and Records
Payment
Variations
Insurance
Liability and Indemnity
Intellectual Property
Confidentiality
Force Majeure
Default and Termination
Transition
Dispute Resolution
Assignment and Novation
Notices
Governing Law
Entire Agreement
Emergency Response
Site Access
Equipment and Materials
Spare Parts Management
Warranties
Risk Allocation
Compliance with Laws
Security
Audit Rights
Asset Management
Performance Monitoring
Training Requirements
Business Continuity
Data Protection
Anti-Bribery and Corruption
Term and Extension
Scope of Services
Performance Standards
Contractor Obligations
Principal Obligations
Personnel and Resources
Health and Safety
Environmental Compliance
Quality Assurance
Subcontracting
Reporting and Records
Payment
Variations
Insurance
Liability and Indemnity
Intellectual Property
Confidentiality
Force Majeure
Default and Termination
Transition
Dispute Resolution
Assignment and Novation
Notices
Governing Law
Entire Agreement
Emergency Response
Site Access
Equipment and Materials
Spare Parts Management
Warranties
Risk Allocation
Compliance with Laws
Security
Audit Rights
Asset Management
Performance Monitoring
Training Requirements
Business Continuity
Data Protection
Anti-Bribery and Corruption
Relevant Industries
Infrastructure
Manufacturing
Mining
Energy and Utilities
Healthcare
Commercial Property
Transportation
Telecommunications
Education
Industrial Processing
Renewable Energy
Oil and Gas
Data Centers
Hospitality
Relevant Teams
Operations
Maintenance
Facilities Management
Procurement
Legal
Risk and Compliance
Health Safety and Environment
Engineering
Commercial
Quality Assurance
Asset Management
Technical Services
Contract Administration
Project Management
Relevant Roles
Facility Manager
Operations Director
Maintenance Manager
Asset Manager
Contract Administrator
Technical Services Manager
Chief Operations Officer
Project Manager
Procurement Manager
Risk Manager
Compliance Officer
HSE Manager
Quality Assurance Manager
Engineering Manager
Commercial Manager
General Counsel
Site Supervisor
Maintenance Planner
Operations Supervisor
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