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1. Parties: Identifies and provides full legal details of all parties to the agreement
2. Background: Sets out the context and purpose of the agreement, including any relevant history or relationships
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules
4. Term: Specifies the duration of the agreement, including commencement date and any renewal provisions
5. Services: Describes the services to be provided, including scope, deliverables, and performance standards
6. Payment Terms: Details the fees, payment schedule, invoicing requirements, and GST treatment
7. Obligations and Responsibilities: Lists key obligations of both service provider and client
8. Performance Standards: Specifies required service levels, KPIs, and quality standards
9. Intellectual Property: Addresses ownership and usage rights of existing and created IP
10. Confidentiality: Details confidentiality obligations and permitted disclosures
11. Privacy: Addresses handling of personal information and privacy law compliance
12. Liability and Indemnity: Sets out liability limitations and indemnification obligations
13. Insurance: Specifies required insurance coverage and minimum levels
14. Termination: Details circumstances for termination and the process involved
15. Dispute Resolution: Establishes process for resolving disputes
16. General Provisions: Includes standard boilerplate clauses like notices, assignment, and governing law
1. Security Requirements: Include when services involve access to sensitive information or systems
2. Work Health and Safety: Include when services involve on-site work or physical activities
3. Business Continuity: Include for critical services requiring disaster recovery planning
4. Change Management: Include for complex services likely to require variations over time
5. Transition In/Out: Include when service transfer requires significant planning or handover
6. Compliance and Audit Rights: Include for regulated industries or high-risk services
7. Personnel Requirements: Include when specific qualifications or security clearances are needed
8. Third Party Dependencies: Include when service delivery relies on third-party products or services
9. Data Management: Include when services involve significant data handling or storage
10. Environmental Requirements: Include when services have environmental impacts or obligations
1. Schedule 1 - Service Specification: Detailed description of services, including technical requirements and specifications
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones
3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and reporting requirements
4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation or transition
5. Schedule 5 - Key Personnel: Details of key staff and their roles/responsibilities
6. Schedule 6 - Approved Subcontractors: List of approved subcontractors and their roles
7. Schedule 7 - Insurance Requirements: Specific insurance requirements and minimum coverage levels
8. Schedule 8 - Security Requirements: Detailed security protocols and compliance requirements
9. Appendix A - Form of Change Request: Template for requesting and documenting changes to services
10. Appendix B - Reports and Documentation: Templates and requirements for regular reporting and documentation
Agreement
Applicable Laws
Authorized Representative
Business Day
Commencement Date
Confidential Information
Contract Material
Defect
Deliverables
Expiry Date
Fees
Force Majeure Event
GST
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Milestone
Notice
Performance Standards
Personal Information
Pre-Existing Material
Related Body Corporate
Renewal Term
Reports
Schedule
Services
Service Levels
Service Location
Specifications
Subcontractor
Term
Third Party Material
Variation
WHS Laws
Work Order
Term and Renewal
Services
Performance Standards
Payment and Invoicing
GST
Service Provider Obligations
Customer Obligations
Personnel
Subcontracting
Intellectual Property
Confidentiality
Privacy
Data Protection
Work Health and Safety
Quality Assurance
Reporting
Audit Rights
Insurance
Liability
Indemnity
Force Majeure
Termination
Suspension
Dispute Resolution
Variation
Assignment and Novation
Notices
Governing Law
Security
Warranties
Business Continuity
Compliance with Laws
Change Control
Record Keeping
Entire Agreement
Severability
Waiver
Relationship of Parties
Survival
Information Technology
Professional Services
Consulting
Facilities Management
Construction
Healthcare
Education
Financial Services
Manufacturing
Logistics
Business Services
Property Management
Telecommunications
Engineering
Environmental Services
Legal
Procurement
Operations
Commercial
Finance
Risk and Compliance
Business Development
Contract Administration
Project Management
Vendor Management
Legal Counsel
Contract Manager
Procurement Manager
Operations Manager
Commercial Manager
Business Development Manager
Project Manager
Risk Manager
Compliance Officer
Chief Financial Officer
Chief Operating Officer
General Manager
Account Manager
Service Delivery Manager
Vendor Manager
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