General Service Contract for United Arab Emirates

General Service Contract Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes the terms and conditions for the provision of services between a service provider and a client. This document outlines the scope of services, payment terms, performance standards, and mutual obligations while ensuring compliance with UAE Civil Code and relevant commercial regulations. It incorporates essential provisions for service delivery, quality assurance, dispute resolution, and termination rights, adapted to the UAE legal framework and business practices.

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What is a General Service Contract?

The General Service Contract serves as a foundational document for businesses operating in the UAE to formalize service arrangements. It is designed to comply with UAE Federal Law No. 5 of 1985 (Civil Code) and related commercial regulations, making it suitable for both local and international service providers operating in the UAE market. This contract type is essential for documenting the scope of services, performance standards, payment terms, and mutual obligations between parties. It includes necessary provisions for contract validity under UAE law, such as clear definition of obligations, consideration, and term. The document is particularly valuable for businesses requiring a robust legal framework for service delivery while maintaining flexibility to accommodate various service types and industry-specific requirements.

What sections should be included in a General Service Contract?

1. Parties: Identification of contracting parties with full legal names, addresses, and registration details as per UAE requirements

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including deliverables and standards

5. Term and Commencement: Duration of the agreement and conditions for commencement

6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and VAT provisions

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Client's Obligations: Key responsibilities and commitments of the client

9. Performance Standards: Quality standards, KPIs, and service levels to be maintained

10. Confidentiality: Protection of confidential information and trade secrets

11. Intellectual Property: Ownership and usage rights of IP created or used during service provision

12. Liability and Indemnification: Limitations of liability and indemnification obligations

13. Termination: Grounds for termination, notice requirements, and consequences

14. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes

15. General Provisions: Standard boilerplate clauses including notices, amendments, and severability

What sections are optional to include in a General Service Contract?

1. Insurance: Required when services involve significant risks or regulatory requirements mandate insurance

2. Data Protection: Required when personal data processing is involved in service delivery

3. Force Majeure: Optional but recommended for long-term services or where external factors may impact delivery

4. Non-Competition: Used when service provider may gain competitive advantage through access to sensitive information

5. Warranties: Specific warranties beyond standard service obligations, used for technical or specialized services

6. Change Control: Required for complex services where scope changes are likely

7. Subcontracting: Include when service provider may need to engage subcontractors

8. Health and Safety: Required when services are performed on-site or involve physical work

9. Environmental Compliance: Include for services with environmental impact or risks

10. Islamic Finance Compliance: Required when services must comply with Shariah principles

What schedules should be included in a General Service Contract?

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods

4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services

5. Schedule 5 - Required Insurance: Details of insurance types and coverage levels required

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Appendix A - Required Forms: Standard forms for service requests, reports, or other documentation

9. Appendix B - Compliance Requirements: Specific regulatory or industry compliance requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Facilities Management

Construction

Healthcare

Education

Telecommunications

Consulting

Real Estate

Financial Services

Manufacturing

Logistics

Hospitality

Retail

Energy

Relevant Teams

Legal

Procurement

Operations

Commercial

Business Development

Project Management

Compliance

Risk Management

Finance

Executive Leadership

Service Delivery

Account Management

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Operations Director

Commercial Manager

Business Development Manager

Project Manager

Compliance Officer

Risk Manager

CEO

CFO

COO

General Manager

Department Head

Service Delivery Manager

Account Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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